NTA Outage History

NTA is up right now

NTA had 5 outages in the last 2 years totaling 2h 36m of downtime — averaging 0.2 incidents per month.

There were 5 NTA outages since October 10, 2025 totaling 2h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nta.co.uk

Minor September 16, 2026

Internet connections down

Detected by Pingoru
Sep 16, 2026, 06:30 AM UTC
Resolved
Sep 16, 2026, 08:41 AM UTC
Duration
2h 11m
Affected: Inbound CallsOutbound CallsWeb InterfaceSecondary Services (Handset Provisioning)Busy LampsSecondary Services (Wallboards)Secondary Services (Bubble Integration)Secondary Services (Dialer)Broadband Services (Lease Lines)APINo Service Impact ExpectedSecondary Services (WhateX)MobeX (MobeX Web)MobeX (MobeX+ Mobile)MobeX (MobeX 4Teams)MobeX (MobeX UC)MobeX (MobeX Touch)MobeX (MobeX Click2Dial)
Timeline · 3 updates
  1. identified Sep 16, 2026, 06:30 AM UTC

    We are aware that some of the internet connections provided by one of carriers are currently down. We are currently investigating this incident. This does not affect all our customers

  2. resolved Sep 16, 2026, 07:11 AM UTC

    This incident has been resolved.

  3. resolved Sep 16, 2026, 08:41 AM UTC

    The internet carrier ITS has resolved this incident and is monitoring their network for any outstanding issues..

Read the full incident report →

Minor September 4, 2026

Microsoft Email Delivery Issue

Detected by Pingoru
Sep 04, 2026, 12:01 PM UTC
Resolved
Sep 04, 2026, 12:27 PM UTC
Duration
25m
Affected: MobeX (MobeX Web)MobeX (MobeX+ Mobile)MobeX (MobeX 4Teams)MobeX (MobeX UC)MobeX (MobeX Touch)MobeX (MobeX Click2Dial)Secondary Services (Call recording)Secondary Services (Email Reports)
Timeline · 2 updates
  1. investigating Sep 04, 2026, 12:01 PM UTC

    We are currently investigating an incident regarding the delivery of emails to Microsoft based accounts. This issue is affect the delivery of login codes for Mobex as well as the delivery of emails for reporting and call recording only.

  2. resolved Sep 04, 2026, 12:27 PM UTC

    This incident has been resolved. The issue has been traced to a poor IP reputation from Microsoft towards one of our email & FTP servers. This server has been adjusted to workaround this issue. We will continue to raise enquiries with Microsoft as to why our IP was blocked.

Read the full incident report →

Minor October 10, 2025

Web Server & API Issue

Detected by Pingoru
Oct 10, 2025, 09:16 AM UTC
Resolved
Oct 10, 2025, 09:16 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 10, 2025, 09:16 AM UTC

    Type: Incident Duration: 32 minutes Affected Components: Wallboards, API, Bubble Integration Oct 10, 09:16:45 GMT+0 - Monitoring - This morning, we had a brief issue with our Web Server and APIs, which caused a temporary disruption to services such as Wallboards and MobeX Web. We implemented an immediate fix; therefore, these services are now operational. We are currently monitoring the result. Oct 10, 09:49:03 GMT+0 - Resolved - This incident has been resolved, and we will continue to monitor our servers.

Read the full incident report →