NTA Outage History

Type: Incident Duration: 32 minutes Affected Components: Wallboards, API, Bubble Integration Oct 10, 09:16:45 GMT+0 - Monitoring - This morning, we had a brief issue with our Web Server and APIs, which caused a temporary disruption to services such as Wallboards and MobeX Web. We implemented an immediate fix; therefore, these services are now operational. We are currently monitoring the result. Oct 10, 09:49:03 GMT+0 - Resolved - This incident has been resolved, and we will continue to monitor our servers.

Type: Incident Duration: 4 hours and 39 minutes Sep 1, 09:56:59 GMT+0 - Investigating - We are currently investigating a fault with invoice generation on [ntalk.co.uk](http://ntalk.co.uk). All invoices are now being regenerated. This could take up to the end of the business day. Any invoices dated 01/09/2025 will be replaced with a new invoice. Please email [[email protected]](mailto:[email protected]) for any questions. Updates will be available on this status page when available. We apologise for any inconvenience caused. Sep 1, 10:48:43 GMT+0 - Identified - The invoice generation has been restarted Sep 1, 14:35:35 GMT+0 - Resolved - All 01/09/2025 invoices have now been generated. Please go to Reports > Invoices on the portal. Thank you for your patience.

Type: Incident Duration: 5 hours and 1 minute Affected Components: Web Interface, Outbound Calls, Inbound Calls Mar 24, 10:47:45 GMT+0 - Identified - Please see the inserted link for further information on this matter Mar 24, 14:38:51 GMT+0 - Resolved - As the issue is down to the use of the Draytek routers and not a direct NTA issue this is deemed to be a non-NTA incident and only an advisory notification and therefore the issue will be closed Mar 24, 13:07:02 GMT+0 - Monitoring - We have been advised of a fix for the current issue with the Draytek routers. Please disable SSL VPN and Remote management on the router Mar 24, 09:37:45 GMT+0 - Investigating - We are currently investigating this incident. However, we have been advised that this is due to firmware changes on Draytek routers. Please contact your IT team for assistance

Type: Incident Duration: 2 hours and 20 minutes Affected Components: No Service Impact Expected Oct 28, 09:22:20 GMT+0 - Investigating - We are aware that some of the handsets are showing the incorrect time. We are currently investigating to resolve this issue. Sorry for any inconvenience this may cause. Oct 28, 09:53:21 GMT+0 - Identified - The issue has been identified and a resolution is being put in place. Oct 28, 10:31:22 GMT+0 - Identified - The issue will be rectified within the next 30 minutes, you may see your handset being reprovisioned during this time Oct 28, 11:42:38 GMT+0 - Resolved - This incident has been resolved. If your handset is still showing the incorrect time please reboot the device

Type: Incident Duration: 2 hours and 19 minutes Affected Components: Lease Lines, Wireless Internet Oct 2, 12:00:17 GMT+0 - Identified - We are aware that some broadband services are not in service. We are continuing to work with our suppliers on a fix for this incident. Oct 2, 12:27:06 GMT+0 - Monitoring - A fix has been implemented by the supplier and whilst this seems to have resolved the situation we will continue to monitor it Oct 2, 14:18:55 GMT+0 - Resolved - Although the issue now appears to be resolved and was due to a DNS issue with the supplier we will continue to monitor the situation. We apologise for any inconvenience caused

Type: Incident Duration: 4 days, 8 hours and 27 minutes Affected Components: Bubble Integration Sep 2, 09:17:59 GMT+0 - Identified - We are currently investigating an issue with the UC+ server where clients are showing that the server is unlicensed. Sep 2, 11:02:26 GMT+0 - Resolved - We implemented a fix and are currently monitoring the result. Some UC+ clients are not automatically reconnecting, please close and reopen the application to reconnect to the server.

Type: Incident Duration: 1 hour and 27 minutes Affected Components: Lease Lines, Wireless Internet Aug 12, 14:06:36 GMT+0 - Identified - The issue appears to an issue with Google DNS resolution on the router Aug 12, 13:52:36 GMT+0 - Investigating - We have identified that numerous broadbands are currently offline nationally. We are currently investigating this incident. Aug 12, 14:32:47 GMT+0 - Monitoring - Although the incident now appears to be resolved we will continue to monitor the situation Aug 12, 15:19:30 GMT+0 - Resolved - The incident now appears to be resolved. We will continue to monitor still though