NTA incident

We are aware of an incident and are currently working towards a resolution.

Major Resolved

NTA experienced a major incident on September 23, 2026 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 12h 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 05:57 PM UTC
Resolved
Sep 24, 2026, 06:34 AM UTC
Duration
12h 36m
Detected by Pingoru
Sep 23, 2026, 05:57 PM UTC

Affected components

Inbound CallsOutbound CallsBusy Lamps

Update timeline

  1. investigating Sep 23, 2026, 05:57 PM UTC

    We are currently investigating this incident.

  2. monitoring Sep 23, 2026, 09:31 PM UTC

    Inbound, outbound and BLF have been working for some time now, however we are continuing to monitor. Investigations confirmed there has been a major outage with one of our datacenter's links which required some services to be manually switched over. We are still awaiting further information and resolution on this link so this incident will remain in a monitoring state until all connections resume and have been confirmed working.

  3. resolved Sep 24, 2026, 06:34 AM UTC

    This incident has been resolved. The datacentre link was restored shortly before 05:00\. Registrations have since returned to normal, and services at the affected site have been brought back online and monitored to confirm stability.

  4. resolved Sep 28, 2026, 12:18 PM UTC

    $19