NTA incident

Microsoft Email Delivery Issue

Minor Resolved

NTA experienced a minor incident on September 4, 2026 affecting MobeX (MobeX Web) and MobeX (MobeX+ Mobile) and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 12:01 PM UTC
Resolved
Sep 04, 2026, 12:27 PM UTC
Duration
25m
Detected by Pingoru
Sep 04, 2026, 12:01 PM UTC

Affected components

MobeX (MobeX Web)MobeX (MobeX+ Mobile)MobeX (MobeX 4Teams)MobeX (MobeX UC)MobeX (MobeX Touch)MobeX (MobeX Click2Dial)Secondary Services (Call recording)Secondary Services (Email Reports)

Update timeline

  1. investigating Sep 04, 2026, 12:01 PM UTC

    We are currently investigating an incident regarding the delivery of emails to Microsoft based accounts. This issue is affect the delivery of login codes for Mobex as well as the delivery of emails for reporting and call recording only.

  2. resolved Sep 04, 2026, 12:27 PM UTC

    This incident has been resolved. The issue has been traced to a poor IP reputation from Microsoft towards one of our email & FTP servers. This server has been adjusted to workaround this issue. We will continue to raise enquiries with Microsoft as to why our IP was blocked.