NTA Outage History

NTA is up right now

NTA had 11 outages in the last 2 years totaling 166h 49m of downtime — averaging 0.5 incidents per month.

There were 11 NTA outages since October 28, 2024 totaling 166h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: status.nta.co.uk

Major September 23, 2026

We are aware of an incident and are currently working towards a resolution.

Detected by Pingoru
Sep 23, 2026, 05:57 PM UTC
Resolved
Sep 24, 2026, 06:34 AM UTC
Duration
12h 36m
Affected: Inbound CallsOutbound CallsBusy Lamps
Timeline · 4 updates
  1. investigating Sep 23, 2026, 05:57 PM UTC

    We are currently investigating this incident.

  2. monitoring Sep 23, 2026, 09:31 PM UTC

    Inbound, outbound and BLF have been working for some time now, however we are continuing to monitor. Investigations confirmed there has been a major outage with one of our datacenter's links which required some services to be manually switched over. We are still awaiting further information and resolution on this link so this incident will remain in a monitoring state until all connections resume and have been confirmed working.

  3. resolved Sep 24, 2026, 06:34 AM UTC

    This incident has been resolved. The datacentre link was restored shortly before 05:00\. Registrations have since returned to normal, and services at the affected site have been brought back online and monitored to confirm stability.

  4. resolved Sep 28, 2026, 12:18 PM UTC

    $19

Read the full incident report →

Minor September 16, 2026

Internet connections down

Detected by Pingoru
Sep 16, 2026, 06:30 AM UTC
Resolved
Sep 16, 2026, 08:41 AM UTC
Duration
2h 11m
Affected: Inbound CallsOutbound CallsWeb InterfaceSecondary Services (Handset Provisioning)Busy LampsSecondary Services (Wallboards)Secondary Services (Bubble Integration)Secondary Services (Dialer)Broadband Services (Lease Lines)APINo Service Impact ExpectedSecondary Services (WhateX)MobeX (MobeX Web)MobeX (MobeX+ Mobile)MobeX (MobeX 4Teams)MobeX (MobeX UC)MobeX (MobeX Touch)MobeX (MobeX Click2Dial)
Timeline · 3 updates
  1. identified Sep 16, 2026, 06:30 AM UTC

    We are aware that some of the internet connections provided by one of carriers are currently down. We are currently investigating this incident. This does not affect all our customers

  2. resolved Sep 16, 2026, 07:11 AM UTC

    This incident has been resolved.

  3. resolved Sep 16, 2026, 08:41 AM UTC

    The internet carrier ITS has resolved this incident and is monitoring their network for any outstanding issues..

Read the full incident report →

Minor September 4, 2026

Microsoft Email Delivery Issue

Detected by Pingoru
Sep 04, 2026, 12:01 PM UTC
Resolved
Sep 04, 2026, 12:27 PM UTC
Duration
25m
Affected: MobeX (MobeX Web)MobeX (MobeX+ Mobile)MobeX (MobeX 4Teams)MobeX (MobeX UC)MobeX (MobeX Touch)MobeX (MobeX Click2Dial)Secondary Services (Call recording)Secondary Services (Email Reports)
Timeline · 2 updates
  1. investigating Sep 04, 2026, 12:01 PM UTC

    We are currently investigating an incident regarding the delivery of emails to Microsoft based accounts. This issue is affect the delivery of login codes for Mobex as well as the delivery of emails for reporting and call recording only.

  2. resolved Sep 04, 2026, 12:27 PM UTC

    This incident has been resolved. The issue has been traced to a poor IP reputation from Microsoft towards one of our email & FTP servers. This server has been adjusted to workaround this issue. We will continue to raise enquiries with Microsoft as to why our IP was blocked.

Read the full incident report →

Minor October 10, 2025

Web Server & API Issue

Detected by Pingoru
Oct 10, 2025, 09:16 AM UTC
Resolved
Oct 10, 2025, 09:49 AM UTC
Duration
32m
Timeline · 2 updates
  1. monitoring Oct 10, 2025, 09:16 AM UTC

    This morning, we had a brief issue with our Web Server and APIs, which caused a temporary disruption to services such as Wallboards and MobeX Web. We implemented an immediate fix; therefore, these services are now operational. We are currently monitoring the result..

  2. resolved Oct 10, 2025, 09:49 AM UTC

    This incident has been resolved, and we will continue to monitor our servers..

Read the full incident report →

Minor September 1, 2025

Invoice Generation

Detected by Pingoru
Sep 01, 2025, 09:56 AM UTC
Resolved
Sep 01, 2025, 02:35 PM UTC
Duration
4h 38m
Timeline · 3 updates
  1. investigating Sep 01, 2025, 09:56 AM UTC

    We are currently investigating a fault with invoice generation on [ntalk.co.uk](http://ntalk.co.uk). All invoices are now being regenerated. This could take up to the end of the business day. Any invoices dated 01/09/2025 will be replaced with a new invoice. Please email [[email protected]](mailto:[email protected]) for any questions. Updates will be available on this status page when available. We apologise for any inconvenience caused..

  2. identified Sep 01, 2025, 10:48 AM UTC

    The invoice generation has been restarted.

  3. resolved Sep 01, 2025, 02:35 PM UTC

    All 01/09/2025 invoices have now been generated. Please go to Reports > Invoices on the portal. Thank you for your patience..

Read the full incident report →

Minor July 11, 2025

Telephone Lines

Detected by Pingoru
Jul 11, 2025, 09:58 AM UTC
Resolved
Jul 14, 2025, 11:42 AM UTC
Duration
3d 1h
Timeline · 6 updates
  1. investigating Jul 11, 2025, 09:58 AM UTC

    We are currently aware of an incident affecting the telephone lines. We are currently investigating the cause. We will send out further updates when we find out more information..

  2. identified Jul 11, 2025, 10:33 AM UTC

    BLF's have temporarily been disabled while service is fully restored.

  3. identified Jul 11, 2025, 11:08 AM UTC

    The outage has been identified as a network issue, which is being fully investigated. All services have been restored to normal, apart from the BLFs, which will be restored later today. An RFO will be issued following the investigation has been completed.

  4. monitoring Jul 11, 2025, 01:54 PM UTC

    We implemented a fix and are currently monitoring the result..

  5. resolved Jul 14, 2025, 08:19 AM UTC

    This incident has been resolved and the BLF lights have been re-enabled. An RFO will be issued later.

  6. resolved Jul 14, 2025, 11:42 AM UTC

    RFO Friday 11th July 10:13 A router card failure was identified at one of our Datacentres in Enfield. Although the router failure was only for 10 minutes and returned to service at 10:23, it caused an issue with the routing of calls whereby either the call was terminated or it made the call became unanswerable. 10:50 After identifying the cause of the failure, the affected card was removed from service and the BLFs were disabled, to allow the routing to stabilise. 11.42 The fault was resolved, with services being fully restored, apart from BLFs, due to the load that would suddenly be added to the servers Weekend of 12.07.25 to 13.07.25 - BLFs were switched back on and all services to the network made fully active To prevent this incident from reoccurring, the affected router will be replaced on the weekend starting 19.07.25.

Read the full incident report →

Minor March 24, 2025

Internet & Telephone Connection Dropping

Detected by Pingoru
Mar 24, 2025, 09:37 AM UTC
Resolved
Mar 24, 2025, 02:38 PM UTC
Duration
5h 1m
Timeline · 4 updates
  1. investigating Mar 24, 2025, 09:37 AM UTC

    We are currently investigating this incident. However, we have been advised that this is due to firmware changes on Draytek routers. Please contact your IT team for assistance.

  2. identified Mar 24, 2025, 10:47 AM UTC

    Please see the inserted link for further information on this matter .

  3. monitoring Mar 24, 2025, 01:07 PM UTC

    We have been advised of a fix for the current issue with the Draytek routers. Please disable SSL VPN and Remote management on the router.

  4. resolved Mar 24, 2025, 02:38 PM UTC

    As the issue is down to the use of the Draytek routers and not a direct NTA issue this is deemed to be a non-NTA incident and only an advisory notification and therefore the issue will be closed.

Read the full incident report →

Minor October 28, 2024

Incorrect Time on Handsets

Detected by Pingoru
Oct 28, 2024, 09:22 AM UTC
Resolved
Oct 28, 2024, 11:42 AM UTC
Duration
2h 20m
Timeline · 4 updates
  1. investigating Oct 28, 2024, 09:22 AM UTC

    We are aware that some of the handsets are showing the incorrect time. We are currently investigating to resolve this issue. Sorry for any inconvenience this may cause..

  2. identified Oct 28, 2024, 09:53 AM UTC

    The issue has been identified and a resolution is being put in place..

  3. identified Oct 28, 2024, 10:31 AM UTC

    The issue will be rectified within the next 30 minutes, you may see your handset being reprovisioned during this time.

  4. resolved Oct 28, 2024, 11:42 AM UTC

    This incident has been resolved. If your handset is still showing the incorrect time please reboot the device.

Read the full incident report →