Northwestern University incident

Zoom Service Interruption

Resolved after 3 hours 27 minutes, affecting Zoom Video Conferencing (Videoconferencing and Telephones) and Zoom Web Portal (Videoconferencing and Telephones), on June 22, 2026.

resolved Jun 22, 2026, 06:00 PM UTC

Service has been restored to Zoom. Northwestern Information Technology continues to see normal performance and have been notified by the vendor that a fix was successfully applied to the underlying issue. We are closing this posting.

Started
Jun 22, 2026, 02:32 PM UTC
Resolved
Jun 22, 2026, 06:00 PM UTC
Duration
3h 27m
Detected by Pingoru
Jun 22, 2026, 02:32 PM UTC

Affected components

Zoom Video Conferencing (Videoconferencing and Telephones)Zoom Web Portal (Videoconferencing and Telephones)

Update timeline

  1. investigating Jun 22, 2026, 02:32 PM UTC

    Northwestern Information Technology is currently investigating a service interruption affecting Zoom meetings. We will post the next update by 11:00 CDT.

  2. identified Jun 22, 2026, 02:57 PM UTC

    Vendor has identified root cause and is working to fully restore services. At this time Northwestern users are reporting successful logins to Zoom meetings. More details from Zoom can be found here: https://www.zoomstatus.com/incidents/l2fft0vnwxq5 Next update will be posted by 11:00 CDT

  3. monitoring Jun 22, 2026, 03:10 PM UTC

    The vendor has informed Northwestern Information Technology that they have implemented a fix and are observing normal performance on Zoom. We will continue to monitor performance and will post an update by 12:00 CDT.

  4. monitoring Jun 22, 2026, 04:44 PM UTC

    Northwestern Information Technology continues to see normal performance on Zoom. We will continue to monitor the service, and the next update will be made by 14:00 CDT.

  5. resolved Jun 22, 2026, 06:00 PM UTC

    Service has been restored to Zoom. Northwestern Information Technology continues to see normal performance and have been notified by the vendor that a fix was successfully applied to the underlying issue. We are closing this posting.

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