Northwestern University incident
eduroam new device registrations - BYOD
Resolved after 21 hours 48 minutes, affecting Wireless Network Services (Network Connectivity), on October 21, 2026.
The certificate management vendor has confirmed that the on-boarding site for BYOD (Bring Your Own Device) registration for eduroam wireless is available and operational again. Northwestern Information Technology will continue to monitor the stability of this service. The next update will be provided by 10:00 CDT on Thursday, October 22nd.
Affected components
Update timeline
- investigating Oct 21, 2026, 05:20 PM UTC
Northwestern IT has been informed by our certificate management vendor that the on-boarding page for BYOD (Bring Your Own Device) registration for eduroam wireless is unavailable while they investigate and possibly mitigate a security vulnerability. During this time, new BYOD devices will not be able to join eduroam. Existing BYOD devices that are registered are not impacted, nor are managed devices or new enrollment of those devices. Northwestern IT will be closely monitoring this interruption as many users are being asked to update their BYOD eduroam certificates before November 4th. The next update will be provided by 16:00 CDT, Wednesday 10/21/2026.
- investigating Oct 21, 2026, 09:07 PM UTC
The vendor on-boarding site for BYOD (Bring Your Own Device) registration for eduroam wireless is still unavailable. As the certificate management vendor continues to investigate and mitigate a security vulnerability, new BYOD devices will not be able to join eduroam. Existing BYOD devices that are registered are not impacted, nor are managed devices or new enrollment of those devices. Northwestern Information Technology will be closely monitoring this interruption as many users are being asked to update their BYOD eduroam certificates before November 4th. The next update will be provided by 10:00 CDT on Thursday, October 22nd.
- monitoring Oct 22, 2026, 12:04 AM UTC
The certificate management vendor has confirmed that the on-boarding site for BYOD (Bring Your Own Device) registration for eduroam wireless is available and operational again. Northwestern Information Technology will continue to monitor the stability of this service. The next update will be provided by 10:00 CDT on Thursday, October 22nd.
- resolved Oct 22, 2026, 03:08 PM UTC
This incident has been resolved.
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