Northwestern University incident
Northwestern New York - Network Service Interruption
Resolved after 5 hours 40 minutes, affecting Internet Network Services (Network Connectivity), on July 21, 2026.
The vendor has resolved an issue with their network equipment and Northwestern Information Technology has monitored a recovery of internet network services at the New York office for Alumni Relations and Development. The next update will be provided by 16:00 CDT.
Affected components
Update timeline
- investigating Jul 21, 2026, 04:23 PM UTC
Northwestern Information Technology is investigating an issue causing a service interruption to internet network service at the New York office for Alumni Relations and Development. The vendor has been engaged to restore service as soon as possible. The next update will be provided by 12:30 CDT.
- investigating Jul 21, 2026, 05:23 PM UTC
The vendor is still investigating and working to restore service as soon as possible. The next update will update will be provided by 14:00 CDT.
- identified Jul 21, 2026, 06:58 PM UTC
The vendor has identified an issue with their network equipment and dispatched a field engineer. An estimated time for restoration of internet network services has not yet been provided at this time. The next update will be provided by 16:00 CDT.
- monitoring Jul 21, 2026, 08:05 PM UTC
The vendor has resolved an issue with their network equipment and Northwestern Information Technology has monitored a recovery of internet network services at the New York office for Alumni Relations and Development. The next update will be provided by 16:00 CDT.
- resolved Jul 21, 2026, 10:03 PM UTC
This incident has been resolved.
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