Resolved after 39 minutes, affecting Service Management Platform (Service Delivery and Support), on September 9, 2026.
Northwestern Information Technology has monitored an improvement to the performance of Team Dynamix after the vendor identified and resolved the root cause of the slowness. Staff will continue to monitor to ensure that the performance remains stable. The next update will be provided by 11:30 CDT.
Affected components
Update timeline
- identified Sep 09, 2026, 03:33 PM UTC
Northwestern Information Technology has identified an issue with Team Dynamix that is causing a subset of services to have degraded performance. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time. The next update will be provided by 11:00 CDT.
- monitoring Sep 09, 2026, 03:37 PM UTC
Northwestern Information Technology has monitored an improvement to the performance of Team Dynamix after the vendor identified and resolved the root cause of the slowness. Staff will continue to monitor to ensure that the performance remains stable. The next update will be provided by 11:30 CDT.
- resolved Sep 09, 2026, 04:13 PM UTC
This incident has been resolved.
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