Northwestern University incident
CatConnect (Alumni and Advancement) Service Interruption
Resolved after 3 hours 42 minutes, affecting CatConnect (Alumni and Advancement), on September 16, 2026.
The vendor has applied a mitigation for this issue, but is still performing additional verification across their environments. Some users may continue to experience severe delays, intermittent errors, or difficulty accessing some services. The next update will be provided by 13:00 CDT.
Affected components
Update timeline
- identified Sep 16, 2026, 02:43 PM UTC
Northwestern Information Technology has identified an issue causing a service interruption to CatConnect (Alumni and Advancement). Users may experience severe delays, intermittent errors, or an inability to access some services. Although the vendor is working to resolve the issue as soon as possible, we have not yet received a projected resolution time. The next update will be provided by 11:00 CDT.
- identified Sep 16, 2026, 04:48 PM UTC
The vendor has applied a mitigation for this issue, but is still performing additional verification across their environments. Some users may continue to experience severe delays, intermittent errors, or difficulty accessing some services. The next update will be provided by 13:00 CDT.
- resolved Sep 16, 2026, 06:26 PM UTC
This incident has been resolved.
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