Resolved after 4 hours 22 minutes, affecting Telephone Services (Videoconferencing and Telephones), on September 24, 2026.
Remediation efforts have completed, monitoring to ensure affected telephones have returned to service, next status update by 17:30 CDT
Affected components
Update timeline
- identified Sep 24, 2026, 06:58 PM UTC
Northwestern Information Technology is aware of a few hundred Cisco telephones on the Evanston and Chicago campuses that are not able to connect to the network and are not functioning. Support staff is working to resolve this issue. The next update will be provided by 15:00 CDT.
- identified Sep 24, 2026, 08:24 PM UTC
Support staff is working to resolve this issue. The next update will be provided by 16:30 CDT.
- monitoring Sep 24, 2026, 09:30 PM UTC
Remediation efforts have completed, monitoring to ensure affected telephones have returned to service, next status update by 17:30 CDT
- resolved Sep 24, 2026, 11:21 PM UTC
This incident has been resolved.
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