Northpass had 8 outages in the last 2 years totaling 1316h 39m of downtime — averaging 0.3 incidents per month.
There were 8 Northpass outages since September 9, 2025 totaling 1316h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating unavailability of the AWS app
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are tracking an active Microsoft Azure incident in the East US region that is causing intermittent connection and DNS errors across our platform. Some users may experience delayed actions, failed webhook deliveries, or transient errors while we ride out the upstream issue.
We are continuing to monitor the upstream service provider for status updates.
This incident has been resolved.
Time: 06:47–06:55 EST (8 minutes) Impact: AWS only application unavailable/slow due to query timeouts. Cause: Database changes increased load, causing timeouts on application queries. Resolution: Service restored after mitigating the database changes and stabilising load.
We're experiencing an elevated level of API errors on Azure platform and are currently looking into the issue.
We are currently experiencing a full Azure platform outage. Initial investigation indicates the issue is related to Azure Front Door (our global load balancer) and originates on the Azure side. We are monitoring the situation closely and are in contact with Microsoft Azure support.
We have confirmed that the outage is caused by an ongoing issue with Azure Front Door (our global load balancer) on the Microsoft Azure side. This issue is impacting traffic routing to our backend services, resulting in a full platform outage. Our team remains in contact with Microsoft Azure support and is monitoring their mitigation progress.
The outage remains in progress. Microsoft Azure has confirmed an active incident affecting Azure Front Door (our global load balancer), which continues to disrupt traffic routing to our backend services. Our platform remains fully unavailable while we wait for a fix from the cloud provider. We are in continuous contact with Microsoft Azure support and will restore services as soon as the issue is resolved on their side.
The outage remains in progress. Microsoft Azure has confirmed an active incident affecting Azure Front Door (our global load balancer), which continues to disrupt traffic routing to our backend services. Our platform remains fully unavailable. However, a fix is currently being implemented by Microsoft Azure and we are awaiting the result. We are in continuous contact with Microsoft Azure support and will restore services as soon as the issue is resolved on their side.
As a result of the fix implemented by Microsoft Azure, the outage is now recovered. We observed recovery on our end at 20:20 UTC as our platform is now available and operational. However, we continue monitoring recovery status and will provide updates within the hour.
We are continuing to monitor for any further issues.
This incident has been resolved.
Start time: 07:10 UTC Impact: Partial degradation of integrations and data synchronization We are currently experiencing degraded performance caused by an upstream service provider. As a result, users may notice delays in: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight Our team has identified that the issue originates from one of our upstream partners, and we are actively monitoring their status while working on mitigation steps to minimize impact.
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Users may continue to notice delays in: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight The vendor has acknowledged and is actively working to resolve this.
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Users may continue to notice delays in: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight The vendor has acknowledged and is actively working to resolve this.
Start time: 07:10 UTC Impact: Partial degradation of integrations and data synchronization We are continuing to monitor the situation closely as our cloud provider works through mitigation efforts. Users may still notice delays in the following areas at this time: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight
Our cloud service provider has restored functionality. Customers may continue to experience delays in the below areas as we work through the backlog. • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight
We are continuing to monitor as we work through the backlog.
This incident has been resolved.