Northpass Outage History

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Northpass had 15 outages in the last 2 years totaling 1325h 44m of downtime — averaging 0.6 incidents per month.

There were 15 Northpass outages since October 28, 2024 totaling 1325h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.northpass.com

Minor October 19, 2026

Performance issue with People Page

Detected by Pingoru
Oct 19, 2026, 03:29 PM UTC
Resolved
Oct 19, 2026, 06:56 PM UTC
Duration
3h 26m
Affected: Northpass App - AWS
Timeline · 3 updates
  1. investigating Oct 19, 2026, 03:29 PM UTC

    Users may experience slowness or errors while trying to load content from the "People" page. We are investigating and will provide an update as we have more information.

  2. monitoring Oct 19, 2026, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 19, 2026, 06:56 PM UTC

    This incident has been resolved. Some users experienced slow load times and errors on the People page. A fix has been deployed and the page is loading as expected. Thank you for your patience. If you continue to see issues, please contact our support team.

Read the full incident report →

Major August 4, 2026

Intermittent "Blocked" errors

Detected by Pingoru
Aug 04, 2026, 07:48 PM UTC
Resolved
Aug 04, 2026, 08:50 PM UTC
Duration
1h 1m
Affected: Northpass App - AWS
Timeline · 3 updates
  1. identified Aug 04, 2026, 07:48 PM UTC

    Some users are intermittently seeing a page reading "Blocked" and are briefly unable to load pages. This affects a subset of customers. Where it occurs, several users at the same organisation may be affected at the same time, including learners as well as administrators. We have identified the cause and are applying a mitigation now, with a permanent fix to follow. We will update this notice as work progresses.

  2. monitoring Aug 04, 2026, 08:33 PM UTC

    A fix has been deployed and we are no longer seeing new occurrences. Any user still seeing a "Blocked" page should regain access within a few minutes. We are monitoring to confirm full recovery.

  3. resolved Aug 04, 2026, 08:50 PM UTC

    This is now resolved and access has returned to normal. We apologise for the disruption.

Read the full incident report →

Critical May 7, 2026

AWS - Application unavailability

Detected by Pingoru
May 07, 2026, 04:54 AM UTC
Resolved
May 07, 2026, 05:21 AM UTC
Duration
26m
Affected: Northpass App - AWS
Timeline · 3 updates
  1. investigating May 07, 2026, 04:54 AM UTC

    We are investigating unavailability of the AWS app

  2. monitoring May 07, 2026, 04:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2026, 05:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2026

Intermittent errors — Azure East US platform incident

Detected by Pingoru
Apr 24, 2026, 04:06 PM UTC
Resolved
Apr 25, 2026, 02:49 AM UTC
Duration
10h 42m
Affected: Northpass App - Azure
Timeline · 3 updates
  1. monitoring Apr 24, 2026, 04:06 PM UTC

    We are tracking an active Microsoft Azure incident in the East US region that is causing intermittent connection and DNS errors across our platform. Some users may experience delayed actions, failed webhook deliveries, or transient errors while we ride out the upstream issue.

  2. monitoring Apr 24, 2026, 08:29 PM UTC

    We are continuing to monitor the upstream service provider for status updates.

  3. resolved Apr 25, 2026, 02:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 16, 2026

AWS - Application outage

Detected by Pingoru
Jan 16, 2026, 11:00 AM UTC
Resolved
Jan 16, 2026, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 16, 2026, 12:13 PM UTC

    Time: 06:47–06:55 EST (8 minutes) Impact: AWS only application unavailable/slow due to query timeouts. Cause: Database changes increased load, causing timeouts on application queries. Resolution: Service restored after mitigating the database changes and stabilising load.

Read the full incident report →

Critical October 29, 2025

Azure - Elevated API Errors

Detected by Pingoru
Oct 29, 2025, 04:01 PM UTC
Resolved
Oct 29, 2025, 09:45 PM UTC
Duration
5h 44m
Affected: Northpass App - Azure
Timeline · 8 updates
  1. investigating Oct 29, 2025, 04:01 PM UTC

    We're experiencing an elevated level of API errors on Azure platform and are currently looking into the issue.

  2. investigating Oct 29, 2025, 04:27 PM UTC

    We are currently experiencing a full Azure platform outage. Initial investigation indicates the issue is related to Azure Front Door (our global load balancer) and originates on the Azure side. We are monitoring the situation closely and are in contact with Microsoft Azure support.

  3. identified Oct 29, 2025, 04:52 PM UTC

    We have confirmed that the outage is caused by an ongoing issue with Azure Front Door (our global load balancer) on the Microsoft Azure side. This issue is impacting traffic routing to our backend services, resulting in a full platform outage. Our team remains in contact with Microsoft Azure support and is monitoring their mitigation progress.

  4. identified Oct 29, 2025, 06:20 PM UTC

    The outage remains in progress. Microsoft Azure has confirmed an active incident affecting Azure Front Door (our global load balancer), which continues to disrupt traffic routing to our backend services. Our platform remains fully unavailable while we wait for a fix from the cloud provider. We are in continuous contact with Microsoft Azure support and will restore services as soon as the issue is resolved on their side.

  5. identified Oct 29, 2025, 07:37 PM UTC

    The outage remains in progress. Microsoft Azure has confirmed an active incident affecting Azure Front Door (our global load balancer), which continues to disrupt traffic routing to our backend services. Our platform remains fully unavailable. However, a fix is currently being implemented by Microsoft Azure and we are awaiting the result. We are in continuous contact with Microsoft Azure support and will restore services as soon as the issue is resolved on their side.

  6. monitoring Oct 29, 2025, 09:02 PM UTC

    As a result of the fix implemented by Microsoft Azure, the outage is now recovered. We observed recovery on our end at 20:20 UTC as our platform is now available and operational. However, we continue monitoring recovery status and will provide updates within the hour.

  7. monitoring Oct 29, 2025, 09:05 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Oct 29, 2025, 09:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Degraded Performance Due to Upstream Service Provider

Detected by Pingoru
Oct 20, 2025, 12:55 PM UTC
Resolved
Oct 21, 2025, 06:13 AM UTC
Duration
17h 17m
Affected: Northpass App - AWS
Timeline · 7 updates
  1. identified Oct 20, 2025, 12:55 PM UTC

    Start time: 07:10 UTC Impact: Partial degradation of integrations and data synchronization We are currently experiencing degraded performance caused by an upstream service provider. As a result, users may notice delays in: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight Our team has identified that the issue originates from one of our upstream partners, and we are actively monitoring their status while working on mitigation steps to minimize impact.

  2. identified Oct 20, 2025, 05:09 PM UTC

    We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Users may continue to notice delays in: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight The vendor has acknowledged and is actively working to resolve this.

  3. identified Oct 20, 2025, 08:03 PM UTC

    We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Users may continue to notice delays in: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight The vendor has acknowledged and is actively working to resolve this.

  4. identified Oct 20, 2025, 09:14 PM UTC

    Start time: 07:10 UTC Impact: Partial degradation of integrations and data synchronization We are continuing to monitor the situation closely as our cloud provider works through mitigation efforts. Users may still notice delays in the following areas at this time: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight

  5. monitoring Oct 20, 2025, 11:43 PM UTC

    Our cloud service provider has restored functionality. Customers may continue to experience delays in the below areas as we work through the backlog. • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight

  6. monitoring Oct 21, 2025, 01:58 AM UTC

    We are continuing to monitor as we work through the backlog.

  7. resolved Oct 21, 2025, 06:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 29, 2025

Application Outage

Detected by Pingoru
Apr 29, 2025, 06:22 PM UTC
Resolved
Apr 29, 2025, 07:43 PM UTC
Duration
1h 20m
Affected: Northpass App - Azure
Timeline · 4 updates
  1. investigating Apr 29, 2025, 06:22 PM UTC

    We are currently investigating this issue.

  2. identified Apr 29, 2025, 06:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 29, 2025, 06:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2025, 07:43 PM UTC

    Between 14:22 and 14:46 EDT today, our entire application was unavailable due to an unexpected memory exhaustion in our backend layer. Root Cause: A high-volume enrolment process caused backend cache errors leading to an "Out of Memory" condition. Preventative Measures Script Throttling: We'll introduce rate-limiting for large-scale data loads. Capacity Expansion: Backend cache memory limits were increased.

Read the full incident report →

Minor February 10, 2025

Login Issues for users Using SSO auth

Detected by Pingoru
Feb 10, 2025, 06:38 PM UTC
Resolved
Feb 10, 2025, 08:31 PM UTC
Duration
1h 53m
Affected: Northpass App - AWSNorthpass App - Azure
Timeline · 7 updates
  1. investigating Feb 10, 2025, 06:38 PM UTC

    We are currently investigating this issue

  2. investigating Feb 10, 2025, 06:40 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 10, 2025, 06:43 PM UTC

    The issue has been identified by the Engineering team and fix is being implemented...

  4. identified Feb 10, 2025, 07:21 PM UTC

    We are continuing to work on the fix for this issue, thank you for your patience and understanding.

  5. monitoring Feb 10, 2025, 08:15 PM UTC

    A fix has been implemented and we are monitoring the results, thank you for your patience.

  6. resolved Feb 10, 2025, 08:31 PM UTC

    This issue has been resolved. Thank you for you patience and understanding

  7. postmortem Feb 15, 2025, 04:19 AM UTC

    A recent deployment of new functionality introduced a bug in learner enrollments that affected some of our customers. As for future avoidance we enhanced tests covering sign-in and enrollments that will prevent from introducing similar errors moving forward.

Read the full incident report →

Minor January 28, 2025

Performance degradation

Detected by Pingoru
Jan 28, 2025, 04:23 PM UTC
Resolved
Jan 28, 2025, 04:54 PM UTC
Duration
31m
Affected: Northpass App - AWSNorthpass App - Azure
Timeline · 5 updates
  1. investigating Jan 28, 2025, 04:23 PM UTC

    We are currently investigating issue with performance

  2. identified Jan 28, 2025, 04:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2025, 04:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 28, 2025, 04:46 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 28, 2025, 04:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 16, 2025

Course Viewer issue

Detected by Pingoru
Jan 16, 2025, 03:10 PM UTC
Resolved
Jan 16, 2025, 04:01 PM UTC
Duration
51m
Affected: Northpass App - AWSNorthpass App - Azure
Timeline · 4 updates
  1. investigating Jan 16, 2025, 03:10 PM UTC

    We are currently investigating issue with Course Viewer that is preventing learners from using parts of the course viewer

  2. identified Jan 16, 2025, 03:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 16, 2025, 03:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2025, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2024

Login Issues for Customers Using SSO

Detected by Pingoru
Oct 28, 2024, 01:30 PM UTC
Resolved
Oct 28, 2024, 01:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 28, 2024, 02:58 PM UTC

    Time Detected: 09:30 Status: Resolved Time Resolved: 10:45 Summary: The login issues affecting customers using Single Sign-On (SSO) have been resolved. The issue was traced to an abnormal behaviour in a firewall rule following a recent component update. Resolution Steps: The engineering team identified the cause and reverted the changes to the component update, we will continue monitoring to ensure stable access for all customers. Thank you for your patience and understanding.

Read the full incident report →