Northpass experienced a critical incident on October 29, 2025 affecting Northpass App - Azure, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:01 PM UTC
We're experiencing an elevated level of API errors on Azure platform and are currently looking into the issue.
- investigating Oct 29, 2025, 04:27 PM UTC
We are currently experiencing a full Azure platform outage. Initial investigation indicates the issue is related to Azure Front Door (our global load balancer) and originates on the Azure side. We are monitoring the situation closely and are in contact with Microsoft Azure support.
- identified Oct 29, 2025, 04:52 PM UTC
We have confirmed that the outage is caused by an ongoing issue with Azure Front Door (our global load balancer) on the Microsoft Azure side. This issue is impacting traffic routing to our backend services, resulting in a full platform outage. Our team remains in contact with Microsoft Azure support and is monitoring their mitigation progress.
- identified Oct 29, 2025, 06:20 PM UTC
The outage remains in progress. Microsoft Azure has confirmed an active incident affecting Azure Front Door (our global load balancer), which continues to disrupt traffic routing to our backend services. Our platform remains fully unavailable while we wait for a fix from the cloud provider. We are in continuous contact with Microsoft Azure support and will restore services as soon as the issue is resolved on their side.
- identified Oct 29, 2025, 07:37 PM UTC
The outage remains in progress. Microsoft Azure has confirmed an active incident affecting Azure Front Door (our global load balancer), which continues to disrupt traffic routing to our backend services. Our platform remains fully unavailable. However, a fix is currently being implemented by Microsoft Azure and we are awaiting the result. We are in continuous contact with Microsoft Azure support and will restore services as soon as the issue is resolved on their side.
- monitoring Oct 29, 2025, 09:02 PM UTC
As a result of the fix implemented by Microsoft Azure, the outage is now recovered. We observed recovery on our end at 20:20 UTC as our platform is now available and operational. However, we continue monitoring recovery status and will provide updates within the hour.
- monitoring Oct 29, 2025, 09:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2025, 09:45 PM UTC
This incident has been resolved.