Northpass incident

AWS - Application outage

Critical Resolved View vendor source →

Northpass experienced a critical incident on January 16, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2026, 11:00 AM UTC
Resolved
Jan 16, 2026, 11:00 AM UTC
Duration
—
Detected by Pingoru
Jan 16, 2026, 11:00 AM UTC

Update timeline

  1. resolved Jan 16, 2026, 12:13 PM UTC

    Time: 06:47–06:55 EST (8 minutes) Impact: AWS only application unavailable/slow due to query timeouts. Cause: Database changes increased load, causing timeouts on application queries. Resolution: Service restored after mitigating the database changes and stabilising load.