Northpass experienced a minor incident on November 21, 2025 affecting Northpass App - AWS and Northpass App - Azure, lasting 52d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2025, 03:02 PM UTC
We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.
- identified Nov 21, 2025, 03:08 PM UTC
We’ve identified the authentication issue that is preventing our Salesforce app from connecting. Our team is working to restore functionality as quickly as possible and no data loss is expected. We will share updates here as soon as we have more information.
- identified Nov 21, 2025, 03:26 PM UTC
We are continuing to work to restore functionality as quickly as possible. We will share updates here as soon as we have more information.
- identified Nov 21, 2025, 06:58 PM UTC
We are working with Salesforce to restore functionality as quickly as possible. However, our Native platform remains operational. We will continue to share updates here as soon as we have them.
- identified Nov 22, 2025, 03:00 AM UTC
We are working with Salesforce to restore functionality as quickly as possible. However, our Native platform remains operational. We will continue to share updates here as soon as we have them.
- identified Nov 22, 2025, 07:59 PM UTC
The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
- identified Nov 29, 2025, 02:20 AM UTC
The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
- identified Dec 02, 2025, 05:45 PM UTC
The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
- identified Dec 17, 2025, 03:14 PM UTC
We continue to work closely with Salesforce to restore the Northpass-Salesforce integration. Currently, the integration remains offline, and we do not recommend attempting to reconnect the integration at this time.
- monitoring Dec 27, 2025, 01:41 AM UTC
Salesforce has approved the managed packages for Northpass CE. Customers can now begin reconnecting to Salesforce. Additional guidance will be shared as needed.
- resolved Jan 13, 2026, 02:54 PM UTC
The Northpass CE-Salesforce integration has been restored and has remained stable during monitoring. For additional background on the broader Salesforce advisory and Gainsight’s response, please see: - Overview of the incident and restoration of connections: https://www.gainsight.com/blog/salesforce-re-enables-gainsight-connections/ - Mandiant investigation summary: https://www.gainsight.com/blog/mandiant-investigation-summary/ - CrowdStrike investigation summary: https://www.gainsight.com/blog/crowdstrike-investigation-summary/ We are closing this incident and will continue to monitor the integration as part of our standard reliability practices. Thank you for your patience and partnership throughout this event.