Northpass incident

Degraded Performance Due to Upstream Service Provider

Minor Resolved View vendor source →

Northpass experienced a minor incident on October 20, 2025 affecting Northpass App - AWS, lasting 17h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:55 PM UTC
Resolved
Oct 21, 2025, 06:13 AM UTC
Duration
17h 17m
Detected by Pingoru
Oct 20, 2025, 12:55 PM UTC

Affected components

Northpass App - AWS

Update timeline

  1. identified Oct 20, 2025, 12:55 PM UTC

    Start time: 07:10 UTC Impact: Partial degradation of integrations and data synchronization We are currently experiencing degraded performance caused by an upstream service provider. As a result, users may notice delays in: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight Our team has identified that the issue originates from one of our upstream partners, and we are actively monitoring their status while working on mitigation steps to minimize impact.

  2. identified Oct 20, 2025, 05:09 PM UTC

    We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Users may continue to notice delays in: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight The vendor has acknowledged and is actively working to resolve this.

  3. identified Oct 20, 2025, 08:03 PM UTC

    We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Users may continue to notice delays in: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight The vendor has acknowledged and is actively working to resolve this.

  4. identified Oct 20, 2025, 09:14 PM UTC

    Start time: 07:10 UTC Impact: Partial degradation of integrations and data synchronization We are continuing to monitor the situation closely as our cloud provider works through mitigation efforts. Users may still notice delays in the following areas at this time: • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight

  5. monitoring Oct 20, 2025, 11:43 PM UTC

    Our cloud service provider has restored functionality. Customers may continue to experience delays in the below areas as we work through the backlog. • Event synchronization between HubSpot and our platform • Delivery of Analytics Data in dashboards and reports • Data sync between Customer Education and Gainsight

  6. monitoring Oct 21, 2025, 01:58 AM UTC

    We are continuing to monitor as we work through the backlog.

  7. resolved Oct 21, 2025, 06:13 AM UTC

    This incident has been resolved.