NordPass incident

Customers were unable to login

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Resolved on March 5, 2025.

resolved Mar 12, 2025, 03:15 PM UTC

Impact: B2B customers were unable to log in or access their secrets Root cause: The outage was caused by an internal service failure due to a flag being accidentally enabled Resolution: Optimize the database for additional queries

Started
Mar 05, 2025, 03:30 AM UTC
Resolved
Mar 05, 2025, 03:30 AM UTC
Duration
–
Detected by Pingoru
Mar 05, 2025, 03:30 AM UTC

Update timeline

  1. resolved Mar 12, 2025, 03:15 PM UTC

    Impact: B2B customers were unable to log in or access their secrets Root cause: The outage was caused by an internal service failure due to a flag being accidentally enabled Resolution: Optimize the database for additional queries

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