Resolved after 45 minutes, affecting Nomic Platform United States (drive.nomic.ai, us-west-2) (Nomic API) and Nomic Platform United States (drive.nomic.ai, us-west-2) (Platform Web Service) and 1 more, on November 9, 2026.
A fix has been deployed.
Affected components
Nomic Platform United States (drive.nomic.ai, us-west-2) (Nomic API)Nomic Platform United States (drive.nomic.ai, us-west-2) (Platform Web Service)Nomic Platform Australia (au.nomic.ai, ap-southeast-2) (Nomic API)Nomic Platform Australia (au.nomic.ai, ap-southeast-2) (Platform Web Service)Nomic Platform European Union (eu.nomic.ai, eu-central-1) (Platform Web Service)Nomic Platform European Union (eu.nomic.ai, eu-central-1) (Nomic API)Nomic Platform United Kingdom (uk.nomic.ai, eu-west-2) (Platform Web Service)Nomic Platform United Kingdom (uk.nomic.ai, eu-west-2) (Nomic API)
Update timeline
- identified Nov 09, 2026, 10:32 PM UTC
Conversion of docx and other file formats to PDF, and services that rely on that, have been negatively affected by a scheduled software upgrade. A fix has been identified and work is underway.
- monitoring Nov 09, 2026, 11:09 PM UTC
A fix has been deployed.
- resolved Nov 09, 2026, 11:17 PM UTC
The issue has been resolved.
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