Vantiv Outage History
Vantiv is up right nowPingoru has recorded 76 incidents for Vantiv: 72 in the last 12 months and 30 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 4 | 341 of 744 (46%) |
| June 2026 | 7 | 14 of 720 (2%) |
| July 2026 | 2 | 19 of 744 (3%) |
| August 2026 | 6 | 7 of 744 (1%) |
| September 2026 | 9 | 23 of 720 (3%) |
| October 2026 | 15 | 37 of 588 (6%) |
Incidents, newest first
Notice June 24, 2026 Webhooks delivery failures 17m
Started Jun 24, 2026, 03:11 AM UTC· resolved Jun 24, 2026, 03:29 AM UTC
- investigating Jun 24, 2026, 03:11 AM UTC
Engineers are investigating webhooks delivery failures.
- resolved Jun 24, 2026, 03:29 AM UTC
Webhooks delivery has resumed. Delivery was interrupted from 9:48 PM - 10:17 PM CDT.
Notice June 22, 2026 Delayed settlements 41m
Started Jun 22, 2026, 11:38 AM UTC· resolved Jun 22, 2026, 12:20 PM UTC
- monitoring Jun 22, 2026, 11:38 AM UTC
Engineers are investigating settlements delayed from approximately 10:40 PM CDT. The delayed batches are submitting as of 6:35 AM CDT.
- resolved Jun 22, 2026, 12:20 PM UTC
Delayed batches have been submitted to processors for settlement. Some batches may take additional time for their current status to be reflected in reports.
Major June 22, 2026 Increased errors 36m Transaction API, Credit Card Processing, Electronic Check Processing, Query API
Started Jun 22, 2026, 03:25 AM UTC· resolved Jun 22, 2026, 04:01 AM UTC
- investigating Jun 22, 2026, 03:25 AM UTC
Engineers are investigating increased errors on the gateway platform.
- monitoring Jun 22, 2026, 03:46 AM UTC
Engineers are monitoring errors on the gateway. Transactions are currently processing normally.
- resolved Jun 22, 2026, 04:01 AM UTC
No further issues have been observed. Increased errors occurred from 10:14:12 PM CDT - 10:15:52 PM CDT.
Major June 17, 2026 EMV Processing Issues 57m Credit Card Processing
Started Jun 17, 2026, 04:10 AM UTC· resolved Jun 17, 2026, 05:07 AM UTC
- identified Jun 17, 2026, 04:10 AM UTC
We have identified issues relating to EMV Processors. Engineers are working to resolve the issue as soon as possible.
- monitoring Jun 17, 2026, 04:45 AM UTC
A fix has been implemented and we are actively monitoring the results.
- resolved Jun 17, 2026, 05:07 AM UTC
This issue has been resolved and all services are operating normally. EMV Processors experienced degraded processing on 2026-06-16 between 22:31 and 23:45 CDT.
Minor June 2, 2026 Delayed settlement on First Data Nashville North platform 6h 58m First Data Nashville North
Started Jun 02, 2026, 03:29 PM UTC· resolved Jun 02, 2026, 10:27 PM UTC
- investigating Jun 02, 2026, 03:29 PM UTC
Engineers are investigate settlement delays on the First Data Nashville North platform.
- identified Jun 02, 2026, 06:46 PM UTC
Engineers have identified the cause of the settlement delay. Many of the outstanding settlement batches have been submitted to First Data Nashville North as of 12:42 PM CDT. Engineers are working to process the remaining batches.
- monitoring Jun 02, 2026, 07:36 PM UTC
All of the outstanding First Data Nashville North batches have been submitted. Engineers are monitoring for responses from First Data.
- resolved Jun 02, 2026, 10:27 PM UTC
Response files from First Data Nashville North have completed processing, and settlement is now up to date.
Minor May 16, 2026 Apple Pay Processing Issues 18m Transaction API
Started May 16, 2026, 03:33 AM UTC· resolved May 16, 2026, 03:51 AM UTC
- investigating May 16, 2026, 03:33 AM UTC
We have identified issues relating to Apple Pay. Engineers are working to resolve the issue as soon as possible.
- resolved May 16, 2026, 03:51 AM UTC
This incident has been resolved.
Notice May 13, 2026 Elevated Email Delivery Failures to Microsoft Consumer Domains (Outlook/Hotmail/MSN) 20d 19h Control Panel
Started May 13, 2026, 06:02 PM UTC· resolved Jun 03, 2026, 01:04 PM UTC
- monitoring May 13, 2026, 06:02 PM UTC
We are currently seeing elevated email delivery failures to Microsoft-managed email domains, including outlook.com, hotmail.com, msn.com, and related services. Password reset emails, OTP codes, device codes, settlement reports, and transaction receipts sent to these domains may be impacted. The issue currently appears limited to Microsoft's consumer (free) email services, with Microsoft 365 (O365) accounts remaining unaffected, as are many other reputable senders. This is related to Microsoft-side filtering controls and is not specific to our email configuration. As a temporary workaround, we recommend using an alternate, non-Microsoft email provider where possible. We have opened a support case with Microsoft and are actively monitoring the situation. At this time, we do not have an estimated time frame for resolution, and will update when the issue has been resolved.
- resolved Jun 03, 2026, 01:04 PM UTC
This incident is now resolved.
Minor May 6, 2026 Connectivity Issues on Query API 2h 21m Transaction API, Query API
Started May 06, 2026, 09:47 PM UTC· resolved May 07, 2026, 12:08 AM UTC
- investigating May 06, 2026, 09:47 PM UTC
We are currently investigating increased latency and connectivity issues affecting API requests to the Query API. Some users may experience slower-than-normal response time.
- identified May 06, 2026, 10:12 PM UTC
We have identified the issue affecting the Query API. Our engineering team is actively implementing a fix and mitigating the impact to restore normal service as quickly as possible.
- monitoring May 06, 2026, 10:39 PM UTC
We have identified and resolved the issue affecting the Query API. Our engineers are closely monitoring the service to confirm that all systems remain stable and fully operational.
- resolved May 07, 2026, 12:08 AM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.
Minor May 3, 2026 Increased API Latency 2h 6m Transaction API, Query API
Started May 03, 2026, 08:39 PM UTC· resolved May 03, 2026, 10:45 PM UTC
- investigating May 03, 2026, 09:51 PM UTC
We are currently investigating increased latency affecting API requests. Some customers may experience slower-than-normal response times.
- identified May 03, 2026, 10:12 PM UTC
We have identified the issue. Our team is actively working on implementing a fix and mitigating the impact.
- monitoring May 03, 2026, 10:24 PM UTC
A fix has been implemented and we are monitoring to confirm all services are stable.
- resolved May 03, 2026, 10:45 PM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.
Notice March 20, 2026 Quickclick.com - Service Incident 2h 27m Credit Card Processing
Started Mar 20, 2026, 09:21 AM UTC· resolved Mar 20, 2026, 11:48 AM UTC
- investigating Mar 20, 2026, 09:21 AM UTC
We are currently investigating a possible service incident with www.quickclick.com. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
- resolved Mar 20, 2026, 11:48 AM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.
Notice March 18, 2026 Tsys Processing 20m Transaction API, Credit Card Processing, TSYS
Started Mar 18, 2026, 09:01 PM UTC· resolved Mar 18, 2026, 09:22 PM UTC
- monitoring Mar 18, 2026, 09:10 PM UTC
Our system experienced response timeouts to the Tsys platform between 2026-03-18 16:01 and 2026-03-18 16:03. Engineers continue monitoring for additional issues.
- resolved Mar 18, 2026, 09:22 PM UTC
No further connection timeouts on the platform have been observed.
Notice March 15, 2026 TSYS Processing 15m Credit Card Processing, TSYS
Started Mar 15, 2026, 01:29 PM UTC· resolved Mar 15, 2026, 01:45 PM UTC
- monitoring Mar 15, 2026, 01:29 PM UTC
Our system experienced response timeouts to the Tsys platform between 2026-03-15 8;06 AM and 2026-03-15 8;12 AM less than 10% of transactions processed on the Tsys Platform were affected. Engineers continue monitoring for additional issues.
- resolved Mar 15, 2026, 01:45 PM UTC
No further connection timeouts on the platform have been observed.
Minor March 8, 2026 Degraded Transaction Processing 1h 22m Transaction API, TSYS
Started Mar 08, 2026, 02:12 PM UTC· resolved Mar 08, 2026, 03:35 PM UTC
- investigating Mar 08, 2026, 02:12 PM UTC
We are currently investigating an issue causing transaction processing failures. Our engineers are working to investigate and resolve the issue.
- identified Mar 08, 2026, 03:01 PM UTC
We have identified the issue relating to degraded transaction processing and have narrowed the impact to transactions processed on TSYS. Transactions performed on the affected processor may experience funding delays as a result. Our team is currently investigating solutions to ensure minimal impact. We will continue to provide updates as more information becomes available.
- monitoring Mar 08, 2026, 03:22 PM UTC
A fix has been implemented and we are monitoring to confirm all services are stable.
- resolved Mar 08, 2026, 03:35 PM UTC
Engineers have resolved and confirmed the impacted services are operational and stable. Merchants processing on TSYS with settlement scheduled during the 2:30 AM ET settlement job will experience settlement at an alternate time. All other transaction processing is now functioning normally.
Minor March 7, 2026 Worldpay eCommerce (formerly Litle) Settlement 46m Worldpay / Vantiv
Started Mar 07, 2026, 04:41 PM UTC· resolved Mar 07, 2026, 05:27 PM UTC
- investigating Mar 07, 2026, 04:41 PM UTC
Settlements are currently delayed on the Worldpay eCommerce (formerly Litle) platform. Engineers are investigating.
- resolved Mar 07, 2026, 05:27 PM UTC
We have received responses for all outstanding Worldpay eCommerce (formerly Litle) batches.
Notice February 11, 2026 Gateway Errors 9m Query API
Started Feb 11, 2026, 07:22 AM UTC· resolved Feb 11, 2026, 07:31 AM UTC
- identified Feb 11, 2026, 07:22 AM UTC
We are currently investigating an increase in errors affecting the web app. Our team is working to identify the cause and restore normal performance.
- resolved Feb 11, 2026, 07:31 AM UTC
We have resolved the issue causing elevated error rates and increased page load times affecting Web Portals and Quick Click. No further issues have been observed.
Critical February 6, 2026 Service Incident 4h 2m Credit Card Processing
Started Feb 06, 2026, 02:29 PM UTC· resolved Feb 06, 2026, 06:31 PM UTC
- investigating Feb 06, 2026, 02:29 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
- identified Feb 06, 2026, 03:12 PM UTC
Engineers have identified potential cause and have deployed a mitigation. We are seeing early signs of recovery for terminal devices
- monitoring Feb 06, 2026, 03:26 PM UTC
At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes.
- monitoring Feb 06, 2026, 03:26 PM UTC
At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes
- monitoring Feb 06, 2026, 04:15 PM UTC
We have deployed another change to prevent additional device reconnects. Our team of engineers continue to be engaged and actively monitor.
- monitoring Feb 06, 2026, 05:47 PM UTC
At this time we have observed constant stability for approximately the past hour. No additional changes are anticipated, but engineers remain closely engaged and monitoring.
- resolved Feb 06, 2026, 06:31 PM UTC
No further issues have been observed.
Minor January 29, 2026 Potential gateway delays 1h 3m Transaction API
Started Jan 29, 2026, 04:36 PM UTC· resolved Jan 29, 2026, 05:39 PM UTC
- investigating Jan 29, 2026, 04:36 PM UTC
Our engineers are currently investigating an issue that may be impacting one or more functions of the gateway.
- identified Jan 29, 2026, 04:54 PM UTC
Our engineers have identified the issue and are working to resolve it in a timely manner.
- monitoring Jan 29, 2026, 05:09 PM UTC
A fix has been implemented. We are monitoring for further disruptions.
- resolved Jan 29, 2026, 05:39 PM UTC
This incident has been resolved. No further errors have been observed.
Major January 23, 2026 Gateway inaccessible 3h 5m Transaction API, Control Panel, Query API
Started Jan 23, 2026, 04:51 PM UTC· resolved Jan 23, 2026, 07:56 PM UTC
- investigating Jan 23, 2026, 04:51 PM UTC
Our engineers are investigating an issue related to the gateway having difficulty loading.
- identified Jan 23, 2026, 05:15 PM UTC
Our engineers have identified the issue and are working promptly on restoring operation.
- monitoring Jan 23, 2026, 05:17 PM UTC
A fix has been implemented and operation has been restored back to normal. We are monitoring closely.
- resolved Jan 23, 2026, 07:56 PM UTC
We have observed no further errors.
Notice January 22, 2026 Delays with email service providerOperational 8h 39m
Started Jan 22, 2026, 10:02 PM UTC· resolved Jan 23, 2026, 06:41 AM UTC
- identified Jan 22, 2026, 10:02 PM UTC
Microsoft has identified an incident with their outlook email service and are working on a fix. Any email destined for mailboxes managed by Microsoft Outlook may have a delay in delivery or may not be delivered at all. Please monitor Microsoft status page for incident updates. All NMI services are working as expected and transaction processing is not affected. status.cloud.microsoft
- resolved Jan 23, 2026, 06:41 AM UTC
Microsoft has resolved the incident impacting Outlook email services. Email delivery to mailboxes managed by Microsoft Outlook has returned to normal operations. We will continue to monitor Microsoft service status to ensure continued stability.
Minor January 22, 2026 EPX Settlement Delays 1h 4m Credit Card Processing
Started Jan 22, 2026, 04:35 AM UTC· resolved Jan 22, 2026, 05:39 AM UTC
- identified Jan 22, 2026, 04:35 AM UTC
Engineers have identified an issue with settlement for the EPX platform. EPX batches scheduled to settle at 6:30 PM CST and later have had their submission delayed. Engineers are working to resolve the issue.
- resolved Jan 22, 2026, 05:39 AM UTC
The delayed EPX platform settlement batches have now been processed. Some EPX batches were delayed since 6:30 PM CST, with all batches processed by 11:35 PM CST.
Minor January 17, 2026 Gateway Connectivity Issues 23m Transaction API, Control Panel, Credit Card Processing, Electronic Check Processing and 1 more
Started Jan 17, 2026, 02:53 AM UTC· resolved Jan 17, 2026, 03:16 AM UTC
- monitoring Jan 17, 2026, 02:53 AM UTC
Engineers are monitoring connectivity issues that occurred between 8:36 - 8:38 PM CST. Requests are currently processing normally.
- resolved Jan 17, 2026, 03:16 AM UTC
No further issues have been observed. Intermittent connectivity occurred from 8:36–8:38 PM CST.
Notice January 7, 2026 Gateway Platform Error 1h 14m Credit Card Processing
Started Jan 07, 2026, 05:19 AM UTC· resolved Jan 07, 2026, 06:33 AM UTC
- investigating Jan 07, 2026, 05:19 AM UTC
We have identified an issue affecting the Gateway Platform and are actively investigating. Further updates will be provided as more information becomes available.
- monitoring Jan 07, 2026, 06:12 AM UTC
Engineers are monitoring the Gateway Platform. Many requests made between 23:09:20 PM CST - 23:21:52 PM CST resulted in errors.
- resolved Jan 07, 2026, 06:33 AM UTC
There have been no further errors observed. Errors occurred for many requests made between 11:09:20 PM CST - 11:21:52 PM CST.
Notice December 16, 2025 First Data Nashville North Settlement Delay 4h 18m Transaction API, Phone, First Data Omaha, First Data Nashville and 12 more
Started Dec 16, 2025, 09:30 AM UTC· resolved Dec 16, 2025, 01:48 PM UTC
- identified Dec 16, 2025, 09:30 AM UTC
We have identified an issue where resellers are reporting a lack of settlement notifications due to a delay in file processing for First Data Nashville North V2 Our engineers are monitoring to ensure all settlements are processed correctly.
- resolved Dec 16, 2025, 01:48 PM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.
Minor December 12, 2025 Possible Service Incident 3h 10m Transaction API, Control Panel, Credit Card Processing
Started Dec 12, 2025, 01:36 PM UTC· resolved Dec 12, 2025, 04:46 PM UTC
- investigating Dec 12, 2025, 01:36 PM UTC
We are currently investigating a possible service incident that may be impacting one or more functions of the Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
- monitoring Dec 12, 2025, 02:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 04:46 PM UTC
This incident has been resolved. No further errors have been observed.
Minor November 26, 2025 Delayed Settlement Batches 8h 34m Credit Card Processing
Started Nov 26, 2025, 10:02 AM UTC· resolved Nov 26, 2025, 06:36 PM UTC
- investigating Nov 26, 2025, 10:02 AM UTC
We are currently experiencing delays in the processing of settlement batches. Our engineering and operations teams are actively investigating the issue and working to restore normal processing as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.
- identified Nov 26, 2025, 10:12 AM UTC
We have identified an issue affecting the processing of settlement batch responses. In some cases, settlement submissions are completing normally, but the corresponding responses are being delayed. Our engineering team is actively investigating and working to restore normal processing. We will provide further updates as we progress. Thank you for your patience.
- monitoring Nov 26, 2025, 11:00 AM UTC
The backlog of delayed settlement batch responses is steadily decreasing. Our engineering team continues to process outstanding responses and is monitoring throughput closely. Settlement submissions remain unaffected. We will provide another update as we approach full resolution. Thank you for your continued patience.
- resolved Nov 26, 2025, 06:36 PM UTC
The earlier issue affecting settlement batch response processing has been fully resolved. All outstanding responses have been processed, and systems are operating normally. Settlement submissions were unaffected. Thank you for your patience while we worked to restore normal service.