Vantiv Outage History

Vantiv had 39 outages in the last 2 years totaling 61h 37m of downtime — averaging 1.6 incidents per month.

There were 39 Vantiv outages since June 17, 2025 totaling 61h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.transactiongateway.com

Minor November 26, 2025

Delayed Settlement Batches

Detected by Pingoru: Nov 26, 2025, 10:02 AM UTC
Resolved: Nov 26, 2025, 06:36 PM UTC
Duration: 8h 34m

Affected: Credit Card Processing

Timeline · 4 updates

investigating Nov 26, 2025, 10:02 AM UTC

We are currently experiencing delays in the processing of settlement batches. Our engineering and operations teams are actively investigating the issue and working to restore normal processing as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.
identified Nov 26, 2025, 10:12 AM UTC

We have identified an issue affecting the processing of settlement batch responses. In some cases, settlement submissions are completing normally, but the corresponding responses are being delayed. Our engineering team is actively investigating and working to restore normal processing. We will provide further updates as we progress. Thank you for your patience.
monitoring Nov 26, 2025, 11:00 AM UTC

The backlog of delayed settlement batch responses is steadily decreasing. Our engineering team continues to process outstanding responses and is monitoring throughput closely. Settlement submissions remain unaffected. We will provide another update as we approach full resolution. Thank you for your continued patience.
resolved Nov 26, 2025, 06:36 PM UTC

The earlier issue affecting settlement batch response processing has been fully resolved. All outstanding responses have been processed, and systems are operating normally. Settlement submissions were unaffected. Thank you for your patience while we worked to restore normal service.

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Minor November 14, 2025

Mastercard Tap to Pay Issues

Detected by Pingoru: Nov 14, 2025, 04:54 PM UTC
Resolved: Nov 14, 2025, 08:20 PM UTC
Duration: 3h 26m

Affected: Credit Card Processing

Timeline · 3 updates

monitoring Nov 14, 2025, 04:54 PM UTC

Mastercard is currently experiencing issues with Tap to Pay. We are monitoring the situation closely and will update as Mastercard releases updates.
monitoring Nov 14, 2025, 06:04 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 14, 2025, 08:20 PM UTC

Mastercard has confirmed the issue has been resolved on their end. We have observed no further errors.

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Notice October 31, 2025

FirstData Rapidconnect and Nashville processors in CardEase

Detected by Pingoru: Oct 31, 2025, 02:50 PM UTC
Resolved: Oct 31, 2025, 02:50 PM UTC
Duration: —

Affected: Transaction APICredit Card Processing

Timeline · 1 update

resolved Oct 31, 2025, 02:50 PM UTC

We have identified an issue impacting Fiserv transaction processing and settlement. The appropriate parties have been informed and are working to resolve. An update will be provided shortly. Outage lasted from 3:30-7:15 UTC

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Minor October 23, 2025

Service Incident - Tsys Sierra EMV

Detected by Pingoru: Oct 23, 2025, 04:54 PM UTC
Resolved: Oct 23, 2025, 06:29 PM UTC
Duration: 1h 34m

Affected: Credit Card ProcessingTSYS

Timeline · 2 updates

identified Oct 23, 2025, 04:54 PM UTC

Tsys are investigating an ongoing issue on the Tsys Sierra platform causing communications failures. Customers may experience delays in authorization processing. Further updates will be provided when available.
resolved Oct 23, 2025, 06:29 PM UTC

This incident has been resolved.

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Minor October 22, 2025

Connection Issues

Detected by Pingoru: Oct 22, 2025, 04:00 AM UTC
Resolved: Oct 22, 2025, 05:02 AM UTC
Duration: 1h 1m

Affected: Control Panel

Timeline · 3 updates

investigating Oct 22, 2025, 04:21 AM UTC

We are currently investigating this issue. There is a slight delay reaching our login page.
monitoring Oct 22, 2025, 04:42 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 22, 2025, 05:02 AM UTC

We are no longer observing any issues. We apologize for any inconvenience this may have caused. This has been resolved.

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Minor October 15, 2025

Api Processing

Detected by Pingoru: Oct 15, 2025, 03:20 AM UTC
Resolved: Oct 15, 2025, 04:47 AM UTC
Duration: 1h 26m

Affected: Transaction API

Timeline · 4 updates

investigating Oct 15, 2025, 03:32 AM UTC

We are currently investigating this issue.
identified Oct 15, 2025, 03:47 AM UTC

Our Site Reliability Engineers have identified the issue. We apologize for any inconvenience this may have caused and appreciate your patience. We are monitoring for any further issues.
monitoring Oct 15, 2025, 04:12 AM UTC

Currently we are fully operational and monitoring for any further issues.
resolved Oct 15, 2025, 04:47 AM UTC

Resolved

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Major October 13, 2025

Api processing and Unable to login

Detected by Pingoru: Oct 13, 2025, 07:20 PM UTC
Resolved: Oct 13, 2025, 11:17 PM UTC
Duration: 3h 57m

Affected: Transaction APIControl PanelQuery API

Timeline · 5 updates

investigating Oct 13, 2025, 07:20 PM UTC

We are currently investigating this issue.
monitoring Oct 13, 2025, 07:28 PM UTC

We have recovered and monitoring for any further issues.
investigating Oct 13, 2025, 07:55 PM UTC

We are currently investigating an issue with reaching our login page and api processing
monitoring Oct 13, 2025, 08:57 PM UTC

Our Site Reliability Engineers have mitigate the issue. We are monitoring for any further issues. We appreciate your patience.
resolved Oct 13, 2025, 11:17 PM UTC

This incident is resolved.

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Major October 6, 2025

Transaction processing issues

Detected by Pingoru: Oct 06, 2025, 02:00 PM UTC
Resolved: Oct 06, 2025, 03:37 PM UTC
Duration: 1h 37m

Affected: Credit Card Processing

Timeline · 3 updates

investigating Oct 06, 2025, 02:00 PM UTC

We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway. Some customers may be experiencing service issues as a result.
monitoring Oct 06, 2025, 02:18 PM UTC

We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
resolved Oct 06, 2025, 03:37 PM UTC

A limited number of transactions processed Transactions processed through the Global, Worldpay, FirstData, AIB, Lloyds, Amex platforms were impacted between 6:30 AM CDT and 9:08 AM CDT We have not seen any errors since that time.

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Minor September 18, 2025

Fiserv / First Data Latency and Settlement

Detected by Pingoru: Sep 18, 2025, 03:13 PM UTC
Resolved: Sep 18, 2025, 04:41 PM UTC
Duration: 1h 28m

Affected: First Data OmahaFirst Data NashvilleFirst Data Nashville NorthFirst Data CaribbeanFirst Data Canada

Timeline · 3 updates

investigating Sep 18, 2025, 03:13 PM UTC

Engineers are currently investigating increased latency on transactions to First Data platforms beginning at approximately 11:32 PM CDT. Settlements to First Data platforms scheduled since 11:32 PM CDT are currently delayed.
monitoring Sep 18, 2025, 03:35 PM UTC

Engineers are monitoring latency on First Data platforms. Latency is currently normal for these platforms.
resolved Sep 18, 2025, 04:41 PM UTC

We have observed no further latency or settlement issues on First Data platforms. The issue began at approximately 11:32 PM CDT. Latency returned to normal at approximately 10:26 AM CDT. Settlement file processing is currently up-to-date.

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Critical August 6, 2025

Query API errors

Detected by Pingoru: Aug 06, 2025, 12:49 AM UTC
Resolved: Aug 06, 2025, 02:10 AM UTC
Duration: 1h 20m

Affected: Query API

Timeline · 4 updates

investigating Aug 06, 2025, 12:49 AM UTC

Engineers are currently investigating limited availability of the Query API.
monitoring Aug 06, 2025, 01:11 AM UTC

Engineers have identified the cause of the Query API availability issue and are monitoring. The Query API was impacted from 7:35 PM CST to 7:56 PM CST.
monitoring Aug 06, 2025, 01:37 AM UTC

Engineers have observed no further availability issues with the Query API. The Query API had reduced availability from 7:35 PM CST to 7:56 PM CST.
resolved Aug 06, 2025, 02:10 AM UTC

Engineers have observed no further availability issues with the Query API. This incident is now resolved.

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Notice June 20, 2025

Mastercard Processing Issue on TSYS Sierra

Detected by Pingoru: Jun 20, 2025, 02:45 PM UTC
Resolved: Jun 20, 2025, 04:00 PM UTC
Duration: 1h 14m

Affected: TSYS

Timeline · 4 updates

investigating Jun 20, 2025, 11:46 AM UTC

We are currently investigating a potential service incident that may be impacting a small number of merchants processing Mastercard transactions through TSYS Sierra. A further update will be provided shortly.
identified Jun 20, 2025, 06:27 PM UTC

We have identified the issue impacting Mastercard transactions of merchants on the TSYS (Sierra) processor. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
monitoring Jun 20, 2025, 06:27 PM UTC

We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
resolved Jun 20, 2025, 06:29 PM UTC

The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Read the full incident report →

Minor June 19, 2025

Collect Checkout - Increased Error Rates and Latency

Detected by Pingoru: Jun 19, 2025, 05:58 PM UTC
Resolved: Jun 20, 2025, 06:22 PM UTC
Duration: 1d

Affected: Control Panel

Timeline · 4 updates

identified Jun 19, 2025, 05:58 PM UTC

Engineering is reviewing issues resulting increased error rates and load times with Collect Checkout
identified Jun 19, 2025, 07:30 PM UTC

Engineering continues to work with upstream providers to mitigate the issue. Error rates have significantly improved, but high latency for Collect Checkout calls is still being observed.
monitoring Jun 20, 2025, 03:20 AM UTC

Mitigations deployed have alleviated the elevated latency. The team continues to monitor for any return of slowness
resolved Jun 20, 2025, 06:22 PM UTC

Engineers are no longer observing elevated error rates or load times on Collect Checkout. This incident is now resolved.

Read the full incident report →

Minor June 18, 2025

Experiencing intermittent connectivity issues

Detected by Pingoru: Jun 18, 2025, 10:31 PM UTC
Resolved: Jun 19, 2025, 05:57 AM UTC
Duration: 7h 25m

Affected: Control Panel

Timeline · 5 updates

investigating Jun 18, 2025, 10:31 PM UTC

We are currently investigating an issue that is causing intermittent connectivity issues. It is mainly affecting Collect checkout and Quickclick. We thank you for your patience.
investigating Jun 18, 2025, 11:31 PM UTC

We are continuing to investigate the issue.
identified Jun 18, 2025, 11:45 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 18, 2025, 11:50 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 19, 2025, 05:57 AM UTC

This incident is now resolved. We are no longer seeing any intermittent issues.

Read the full incident report →

Notice June 17, 2025

First Data Rapid Connect Settlement Delay

Detected by Pingoru: Jun 17, 2025, 09:03 AM UTC
Resolved: Jun 17, 2025, 01:09 PM UTC
Duration: 4h 6m

Affected: First Data Nashville North

Timeline · 3 updates

investigating Jun 17, 2025, 09:03 AM UTC

An internal system issue has caused a delay in the posting of certain First Data Rapid Connect transactions to Fiserv for settlement. As a result, the corresponding funding to accounts may also have been delayed. A further update will be provided shortly with more information.
identified Jun 17, 2025, 10:34 AM UTC

The internal system issue that caused a delay in the posting of certain First Data Rapid Connect transactions for settlement has now been identified and is being resolved. Transactions that are normally submitted to Fiserv between 00:35 and 01:35 UTC were submitted by 02:35 UTC. Other transactions are still being processed. A further update will be provided shortly with more information.
resolved Jun 17, 2025, 01:09 PM UTC

The internal system issue that caused a delay in the posting of certain First Data Rapid Connect transactions for settlement has now been resolved. The affected transactions are those normally submitted to Fiserv between 00:35 and 01:35 UTC; these were submitted by 02:35 UTC. Additionally, transactions typically submitted between 07:15 and 08:15 UTC were submitted by 12:06 UTC. As a result, the associated funding to accounts may have been delayed.

Read the full incident report →