There were 8 Vantiv outages since February 6, 2026 totaling 172h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating a possible service incident with www.quickclick.com. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
Engineers have resolved and confirmed the impacted services are operational and stable.
Our system experienced response timeouts to the Tsys platform between 2026-03-18 16:01 and 2026-03-18 16:03. Engineers continue monitoring for additional issues.
No further connection timeouts on the platform have been observed.
Our system experienced response timeouts to the Tsys platform between 2026-03-15 8;06 AM and 2026-03-15 8;12 AM less than 10% of transactions processed on the Tsys Platform were affected. Engineers continue monitoring for additional issues.
No further connection timeouts on the platform have been observed.
We are currently investigating an issue causing transaction processing failures. Our engineers are working to investigate and resolve the issue.
We have identified the issue relating to degraded transaction processing and have narrowed the impact to transactions processed on TSYS. Transactions performed on the affected processor may experience funding delays as a result. Our team is currently investigating solutions to ensure minimal impact. We will continue to provide updates as more information becomes available.
A fix has been implemented and we are monitoring to confirm all services are stable.
Engineers have resolved and confirmed the impacted services are operational and stable. Merchants processing on TSYS with settlement scheduled during the 2:30 AM ET settlement job will experience settlement at an alternate time. All other transaction processing is now functioning normally.
Settlements are currently delayed on the Worldpay eCommerce (formerly Litle) platform. Engineers are investigating.
We have received responses for all outstanding Worldpay eCommerce (formerly Litle) batches.
We are currently seeing elevated email delivery failures to Microsoft-managed email domains, including outlook.com, hotmail.com, msn.com, and related services. Password reset emails, OTP codes, device codes, settlement reports, and transaction receipts sent to these domains may be impacted. The issue currently appears limited to Microsoft's consumer (free) email services, with Microsoft 365 (O365) accounts remaining unaffected, as are many other reputable senders. This is related to Microsoft-side filtering controls and is not specific to our email configuration. As a temporary workaround, we recommend using an alternate, non-Microsoft email provider where possible. We have opened a support case with Microsoft and are actively monitoring the situation. At this time, we do not have an estimated time frame for resolution, and will update when the issue has been resolved.
Microsoft has confirmed that mitigation has been implemented on their side to address the elevated email delivery failures affecting Microsoft consumer domains, including outlook.com, hotmail.com, and msn.com. According to Microsoft, the changes may take 24–48 hours to fully propagate across their systems. During this period, some intermittent delivery delays or failures may still occur for emails sent to these domains. We will continue monitoring delivery performance and will provide another update once the issue is fully resolved.
Microsoft resolved their issue.
We are currently investigating an increase in errors affecting the web app. Our team is working to identify the cause and restore normal performance.
We have resolved the issue causing elevated error rates and increased page load times affecting Web Portals and Quick Click. No further issues have been observed.
We are currently investigating a potential service incident that may be impacting one or more functions of the Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
Engineers have identified potential cause and have deployed a mitigation. We are seeing early signs of recovery for terminal devices
At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes.
At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes
We have deployed another change to prevent additional device reconnects. Our team of engineers continue to be engaged and actively monitor.
At this time we have observed constant stability for approximately the past hour. No additional changes are anticipated, but engineers remain closely engaged and monitoring.
No further issues have been observed.
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