Notice September 28, 2026 - Detected by Pingoru
- Sep 28, 2026, 01:31 PM UTC
- Resolved
- Sep 28, 2026, 01:40 PM UTC
- Duration
- 9m
Timeline · 2 updates
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investigating Sep 28, 2026, 01:31 PM UTC
We are aware of a technical issue that resulted in a delay in processing certain submitted transaction files. This issue did not affect all transaction files. While the impacted files have now been successfully processed, some merchants may experience a one business day delay in receiving funding. Our technical teams are actively investigating the root cause and assessing the full impact.
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resolved Sep 28, 2026, 01:40 PM UTC
The issue affecting the processing of certain transaction files has been resolved, and all impacted files have been successfully processed. Some affected merchants may experience a delay of up to one business day in receiving funding.
Read the full incident report →
Notice September 25, 2026 - Detected by Pingoru
- Sep 25, 2026, 02:32 PM UTC
- Resolved
- Sep 25, 2026, 04:25 PM UTC
- Duration
- 1h 52m
Affected: Transaction APIControl PanelCredit Card ProcessingElectronic Check ProcessingQuery API
Timeline · 2 updates
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monitoring Sep 25, 2026, 02:32 PM UTC
We are currently monitoring a possible service incident that may have impacted one or more functions of the Gateway for a brief moment. Some customers may have experienced service issues as a result. Our engineers are monitoring for further issues.
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resolved Sep 25, 2026, 04:25 PM UTC
No further interruptions have been observed.
Read the full incident report →
Notice September 22, 2026 - Detected by Pingoru
- Sep 22, 2026, 05:00 AM UTC
- Resolved
- Sep 22, 2026, 09:50 AM UTC
- Duration
- 4h 49m
Affected: Transaction APICredit Card Processing
Timeline · 3 updates
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investigating Sep 22, 2026, 07:05 AM UTC
We are currently investigating reports of delays affecting batch processing. Some customers may experience longer than expected processing times for batches. Our teams are investigating and will provide further updates as more information becomes available.
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identified Sep 22, 2026, 12:12 PM UTC
We have identified the cause of the delays affecting batch processing on fiserv end. We will provide further updates as remediation progresses.
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resolved Sep 22, 2026, 12:14 PM UTC
Fiserv's issues affecting batch processing have been resolved. Our engineers have confirmed that batch processing times have returned to normal and the service is operating normally.
Read the full incident report →
Notice September 21, 2026 - Detected by Pingoru
- Sep 21, 2026, 09:07 AM UTC
- Resolved
- Sep 21, 2026, 01:35 PM UTC
- Duration
- 4h 28m
Timeline · 2 updates
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identified Sep 21, 2026, 09:07 AM UTC
We are currently investigating a delay affecting settlement for BarclaycardHiso transactions processed on 19 September. As a result, affected customers may experience delays in funding. We are working with the relevant parties to investigate the issue and will provide further updates as more information becomes available.
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resolved Sep 21, 2026, 01:35 PM UTC
The settlement delay affecting BarclaycardHiso transactions processed on 19 September has been resolved. The affected settlement file has been successfully resubmitted and accepted. Settlement processing is now proceeding as expected.
Read the full incident report →
- Detected by Pingoru
- Sep 21, 2026, 05:54 AM UTC
- Resolved
- Sep 21, 2026, 06:38 AM UTC
- Duration
- 43m
Affected: Transaction APIFirst Data OmahaFirst Data NashvilleControl PanelFirst Data Nashville NorthCredit Card ProcessingFirst Data CaribbeanElectronic Check ProcessingFirst Data CanadaQuery APIChase PaymentechTSYSElavonGlobal PaymentsWorldpay / Vantiv
Timeline · 3 updates
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investigating Sep 21, 2026, 05:55 AM UTC
Engineers are investigating upstream carrier issues impacting connectivity.
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monitoring Sep 21, 2026, 06:14 AM UTC
Engineers are monitoring connectivity issues to the gateway. Errors and longer transaction times occurred from 1:44 AM - 1:45 AM CDT
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resolved Sep 21, 2026, 06:38 AM UTC
We have not seen any additional connectivity issues to the gateway. Errors and longer transaction times occurred from 1:44 AM - 1:45 AM CDT
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 04:41 AM UTC
- Resolved
- Sep 16, 2026, 04:59 AM UTC
- Duration
- 17m
Affected: Query API
Timeline · 2 updates
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monitoring Sep 16, 2026, 04:41 AM UTC
Engineers are monitoring the Query API. Response times were elevated and some requests may have timed out or been rejected from 11:12 PM CDT - 11:31 PM CDT.
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resolved Sep 16, 2026, 04:59 AM UTC
No further issues with the Query API have been observed. Elevated request times and time outs occurred from 11:12 PM CDT - 11:31 PM CDT.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 10:13 AM UTC
- Resolved
- Sep 08, 2026, 11:51 AM UTC
- Duration
- 1h 38m
Affected: TSYS
Timeline · 2 updates
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identified Sep 08, 2026, 10:13 AM UTC
We are currently investigating an issue affecting a limited number of settlement batches, which may result in delayed funding for some merchants. We will provide updates as more information becomes available.
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resolved Sep 08, 2026, 11:51 AM UTC
This issue has been resolved. All affected settlement batches have been processed, and delayed funds have now been released to merchant accounts. We apologize for any inconvenience this may have caused.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2026, 01:00 PM UTC
- Resolved
- Sep 02, 2026, 08:32 PM UTC
- Duration
- 7h 31m
Affected: Credit Card Processing
Timeline · 5 updates
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investigating Sep 02, 2026, 01:00 PM UTC
We are currently investigating a settlement delay. Some customers may be experiencing a delay in funding as a result. Our engineers are working to investigate and resolve the issue.
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identified Sep 02, 2026, 01:21 PM UTC
We have identified the issue affecting settlement delay. Our team is actively working toward a resolution as quickly as possible. We appreciate your patience.
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identified Sep 02, 2026, 02:27 PM UTC
We are actively working towards a resolution on this issue.
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monitoring Sep 02, 2026, 07:10 PM UTC
We are monitoring a fix that has been pushed for re-submission and awaiting a response from the processor.
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resolved Sep 02, 2026, 08:32 PM UTC
Settlements have been resubmitted successfully and resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2026, 03:52 AM UTC
- Resolved
- Aug 26, 2026, 04:32 AM UTC
- Duration
- 39m
Affected: Transaction API
Timeline · 2 updates
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monitoring Aug 26, 2026, 03:52 AM UTC
Engineers are monitoring connectivity issues to the gateway. Errors and longer transaction times occurred from 22:05 - 22:20 CDT.
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resolved Aug 26, 2026, 04:32 AM UTC
We have seen no further connectivity issues to the gateway. Errors and longer transaction times occurred from 22:05 - 22:20 CDT.
Read the full incident report →
- Detected by Pingoru
- Aug 23, 2026, 06:15 AM UTC
- Resolved
- Aug 23, 2026, 08:29 AM UTC
- Duration
- 2h 13m
Affected: Transaction APICredit Card Processing
Timeline · 3 updates
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investigating Aug 23, 2026, 07:21 AM UTC
Due to a service interruption on the First Data Rapid Connect, Merchants may expect a delay in funding.
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monitoring Aug 23, 2026, 08:03 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 23, 2026, 08:29 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2026, 10:59 PM UTC
- Resolved
- Aug 12, 2026, 11:55 PM UTC
- Duration
- 55m
Affected: Transaction APIControl PanelQuery API
Timeline · 4 updates
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investigating Aug 12, 2026, 10:59 PM UTC
We are currently investigating increased latency and connectivity issues affecting API requests to the Query API. Some users may experience slower-than-normal response time.
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identified Aug 12, 2026, 11:30 PM UTC
We have identified the issue affecting the Query API. Our engineering team is actively implementing a fix and mitigating the impact to restore normal service as quickly as possible.
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monitoring Aug 12, 2026, 11:34 PM UTC
We have identified and resolved the issue affecting the Query API. Our engineers are closely monitoring the service to confirm that all systems remain stable and fully operational.
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resolved Aug 12, 2026, 11:55 PM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 03:00 AM UTC
- Resolved
- Aug 05, 2026, 03:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 05, 2026, 02:26 PM UTC
Due to a service interruption on the TSYS settler, merchants may expect a delay in funding. This issue is now resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2026, 03:00 AM UTC
- Resolved
- Jul 09, 2026, 07:11 PM UTC
- Duration
- 16h 10m
Affected: Control Panel
Timeline · 5 updates
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investigating Jul 09, 2026, 02:46 PM UTC
We are currently investigating issues with collect checkout. Our team is actively investigating the cause and working on a resolution as quickly as possible.
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investigating Jul 09, 2026, 03:14 PM UTC
Our engineers are continuing to investigate the issue. We appreciate your patience at this time while we find a solution.
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identified Jul 09, 2026, 03:14 PM UTC
We have identified the cause of the issues. Our engineering team is implementing a fix and working to restore normal service as quickly as possible.
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monitoring Jul 09, 2026, 03:15 PM UTC
Our engineering team remains engaged and is continuing to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. Services are currently operating as expected.
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resolved Jul 09, 2026, 07:11 PM UTC
The issue has been resolved and services have returned to normal operation.
Read the full incident report →
- Detected by Pingoru
- Jul 06, 2026, 01:20 PM UTC
- Resolved
- Jul 06, 2026, 04:11 PM UTC
- Duration
- 2h 50m
Affected: Transaction APIControl PanelQuery API
Timeline · 5 updates
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investigating Jul 06, 2026, 01:42 PM UTC
We are currently investigating reports of elevated latency. Some users may experience slower than normal response times. Our team is actively investigating the cause and working on a resolution as quickly as possible.
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investigating Jul 06, 2026, 02:45 PM UTC
Our engineers are continuing to mitigating the issue. We appreciate your patience at this time while we find a solution.
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identified Jul 06, 2026, 03:00 PM UTC
We have identified the cause of the connectivity issues. Our engineering team is implementing a fix and working to restore normal service as quickly as possible.
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monitoring Jul 06, 2026, 04:08 PM UTC
Our engineering team remains engaged and is continuing to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. Services are currently operating as expected.
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resolved Jul 06, 2026, 04:11 PM UTC
The issue has been resolved and services have returned to normal operation.
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2026, 03:11 AM UTC
- Resolved
- Jun 24, 2026, 03:29 AM UTC
- Duration
- 17m
Timeline · 2 updates
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investigating Jun 24, 2026, 03:11 AM UTC
Engineers are investigating webhooks delivery failures.
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resolved Jun 24, 2026, 03:29 AM UTC
Webhooks delivery has resumed. Delivery was interrupted from 9:48 PM - 10:17 PM CDT.
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2026, 11:38 AM UTC
- Resolved
- Jun 22, 2026, 12:20 PM UTC
- Duration
- 41m
Timeline · 2 updates
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monitoring Jun 22, 2026, 11:38 AM UTC
Engineers are investigating settlements delayed from approximately 10:40 PM CDT. The delayed batches are submitting as of 6:35 AM CDT.
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resolved Jun 22, 2026, 12:20 PM UTC
Delayed batches have been submitted to processors for settlement. Some batches may take additional time for their current status to be reflected in reports.
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2026, 03:25 AM UTC
- Resolved
- Jun 22, 2026, 04:01 AM UTC
- Duration
- 36m
Affected: Transaction APICredit Card ProcessingElectronic Check ProcessingQuery API
Timeline · 3 updates
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investigating Jun 22, 2026, 03:25 AM UTC
Engineers are investigating increased errors on the gateway platform.
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monitoring Jun 22, 2026, 03:46 AM UTC
Engineers are monitoring errors on the gateway. Transactions are currently processing normally.
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resolved Jun 22, 2026, 04:01 AM UTC
No further issues have been observed. Increased errors occurred from 10:14:12 PM CDT - 10:15:52 PM CDT.
Read the full incident report →
- Detected by Pingoru
- Jun 17, 2026, 04:10 AM UTC
- Resolved
- Jun 17, 2026, 05:07 AM UTC
- Duration
- 57m
Affected: Credit Card Processing
Timeline · 3 updates
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identified Jun 17, 2026, 04:10 AM UTC
We have identified issues relating to EMV Processors. Engineers are working to resolve the issue as soon as possible.
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monitoring Jun 17, 2026, 04:45 AM UTC
A fix has been implemented and we are actively monitoring the results.
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resolved Jun 17, 2026, 05:07 AM UTC
This issue has been resolved and all services are operating normally. EMV Processors experienced degraded processing on 2026-06-16 between 22:31 and 23:45 CDT.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 03:29 PM UTC
- Resolved
- Jun 02, 2026, 10:27 PM UTC
- Duration
- 6h 58m
Affected: First Data Nashville North
Timeline · 4 updates
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investigating Jun 02, 2026, 03:29 PM UTC
Engineers are investigate settlement delays on the First Data Nashville North platform.
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identified Jun 02, 2026, 06:46 PM UTC
Engineers have identified the cause of the settlement delay. Many of the outstanding settlement batches have been submitted to First Data Nashville North as of 12:42 PM CDT. Engineers are working to process the remaining batches.
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monitoring Jun 02, 2026, 07:36 PM UTC
All of the outstanding First Data Nashville North batches have been submitted. Engineers are monitoring for responses from First Data.
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resolved Jun 02, 2026, 10:27 PM UTC
Response files from First Data Nashville North have completed processing, and settlement is now up to date.
Read the full incident report →
- Detected by Pingoru
- May 16, 2026, 03:33 AM UTC
- Resolved
- May 16, 2026, 03:51 AM UTC
- Duration
- 18m
Affected: Transaction API
Timeline · 2 updates
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investigating May 16, 2026, 03:33 AM UTC
We have identified issues relating to Apple Pay. Engineers are working to resolve the issue as soon as possible.
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resolved May 16, 2026, 03:51 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 06:02 PM UTC
- Resolved
- Jun 03, 2026, 01:04 PM UTC
- Duration
- 20d 19h
Affected: Control Panel
Timeline · 2 updates
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monitoring May 13, 2026, 06:02 PM UTC
We are currently seeing elevated email delivery failures to Microsoft-managed email domains, including outlook.com, hotmail.com, msn.com, and related services. Password reset emails, OTP codes, device codes, settlement reports, and transaction receipts sent to these domains may be impacted. The issue currently appears limited to Microsoft's consumer (free) email services, with Microsoft 365 (O365) accounts remaining unaffected, as are many other reputable senders. This is related to Microsoft-side filtering controls and is not specific to our email configuration. As a temporary workaround, we recommend using an alternate, non-Microsoft email provider where possible. We have opened a support case with Microsoft and are actively monitoring the situation. At this time, we do not have an estimated time frame for resolution, and will update when the issue has been resolved.
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resolved Jun 03, 2026, 01:04 PM UTC
This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 09:47 PM UTC
- Resolved
- May 07, 2026, 12:08 AM UTC
- Duration
- 2h 21m
Affected: Transaction APIQuery API
Timeline · 4 updates
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investigating May 06, 2026, 09:47 PM UTC
We are currently investigating increased latency and connectivity issues affecting API requests to the Query API. Some users may experience slower-than-normal response time.
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identified May 06, 2026, 10:12 PM UTC
We have identified the issue affecting the Query API. Our engineering team is actively implementing a fix and mitigating the impact to restore normal service as quickly as possible.
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monitoring May 06, 2026, 10:39 PM UTC
We have identified and resolved the issue affecting the Query API. Our engineers are closely monitoring the service to confirm that all systems remain stable and fully operational.
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resolved May 07, 2026, 12:08 AM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.
Read the full incident report →
- Detected by Pingoru
- May 03, 2026, 08:39 PM UTC
- Resolved
- May 03, 2026, 10:45 PM UTC
- Duration
- 2h 6m
Affected: Transaction APIQuery API
Timeline · 4 updates
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investigating May 03, 2026, 09:51 PM UTC
We are currently investigating increased latency affecting API requests. Some customers may experience slower-than-normal response times.
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identified May 03, 2026, 10:12 PM UTC
We have identified the issue. Our team is actively working on implementing a fix and mitigating the impact.
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monitoring May 03, 2026, 10:24 PM UTC
A fix has been implemented and we are monitoring to confirm all services are stable.
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resolved May 03, 2026, 10:45 PM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 09:21 AM UTC
- Resolved
- Mar 20, 2026, 11:48 AM UTC
- Duration
- 2h 27m
Affected: Credit Card Processing
Timeline · 2 updates
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investigating Mar 20, 2026, 09:21 AM UTC
We are currently investigating a possible service incident with www.quickclick.com. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
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resolved Mar 20, 2026, 11:48 AM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 09:01 PM UTC
- Resolved
- Mar 18, 2026, 09:22 PM UTC
- Duration
- 20m
Affected: Transaction APICredit Card ProcessingTSYS
Timeline · 2 updates
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monitoring Mar 18, 2026, 09:10 PM UTC
Our system experienced response timeouts to the Tsys platform between 2026-03-18 16:01 and 2026-03-18 16:03. Engineers continue monitoring for additional issues.
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resolved Mar 18, 2026, 09:22 PM UTC
No further connection timeouts on the platform have been observed.
Read the full incident report →
