Vantiv incident

Increased API Latency

Minor Resolved View vendor source →
Started
May 03, 2026, 08:39 PM UTC
Resolved
May 03, 2026, 10:45 PM UTC
Duration
2h 6m
Detected by Pingoru
May 03, 2026, 08:39 PM UTC

Affected components

Transaction APIQuery API

Update timeline

  1. investigating May 03, 2026, 09:51 PM UTC

    We are currently investigating increased latency affecting API requests. Some customers may experience slower-than-normal response times.

  2. identified May 03, 2026, 10:12 PM UTC

    We have identified the issue. Our team is actively working on implementing a fix and mitigating the impact.

  3. monitoring May 03, 2026, 10:24 PM UTC

    A fix has been implemented and we are monitoring to confirm all services are stable.

  4. resolved May 03, 2026, 10:45 PM UTC

    Engineers have resolved and confirmed the impacted services are operational and stable.

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