Vantiv experienced a minor incident on November 26, 2025 affecting Credit Card Processing, lasting 8h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 26, 2025, 10:02 AM UTC
We are currently experiencing delays in the processing of settlement batches. Our engineering and operations teams are actively investigating the issue and working to restore normal processing as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.
- identified Nov 26, 2025, 10:12 AM UTC
We have identified an issue affecting the processing of settlement batch responses. In some cases, settlement submissions are completing normally, but the corresponding responses are being delayed. Our engineering team is actively investigating and working to restore normal processing. We will provide further updates as we progress. Thank you for your patience.
- monitoring Nov 26, 2025, 11:00 AM UTC
The backlog of delayed settlement batch responses is steadily decreasing. Our engineering team continues to process outstanding responses and is monitoring throughput closely. Settlement submissions remain unaffected. We will provide another update as we approach full resolution. Thank you for your continued patience.
- resolved Nov 26, 2025, 06:36 PM UTC
The earlier issue affecting settlement batch response processing has been fully resolved. All outstanding responses have been processed, and systems are operating normally. Settlement submissions were unaffected. Thank you for your patience while we worked to restore normal service.