Resolved after 59 minutes, affecting Transaction API and Credit Card Processing and 1 more, on November 5, 2026.
The issue affecting transaction processing has been resolved. Service is operating normally.
Affected components
Update timeline
- investigating Nov 05, 2026, 02:01 PM UTC
We are currently investigating reports of issues affecting the Query API. Some customers may experience errors, delays, or difficulty retrieving data through Query API requests. Our engineers are investigating and will provide further updates as more information becomes available.
- investigating Nov 05, 2026, 02:13 PM UTC
We are continuing to investigate this issue.
- identified Nov 05, 2026, 02:15 PM UTC
We have identified the cause of the elevated errors and slow responses affecting transactions through our gateway API and transaction processing. An unusually high volume of automated traffic targeted one of our endpoints. We put a first measure in place to stop this traffic. We are adding more protections and watching transaction processing as it recovers. Some requests may still time out or fail during this period.
- monitoring Nov 05, 2026, 02:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 05, 2026, 03:00 PM UTC
The issue affecting transaction processing has been resolved. Service is operating normally.
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