NinjaOne incident

Multiple third party providers continue to be impacted by cloud service outage - including SMS messaging

Notice Resolved View vendor source →

NinjaOne experienced a notice incident on October 20, 2025 affecting United States (US) and Europe (EU) and 1 more component, lasting 8h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:35 PM UTC
Resolved
Oct 20, 2025, 11:40 PM UTC
Duration
8h 4m
Detected by Pingoru
Oct 20, 2025, 03:35 PM UTC

Affected components

United States (US)Europe (EU)Australia (OC)Canada (CA)United States (US2)

Update timeline

  1. monitoring Oct 20, 2025, 03:35 PM UTC

    Ninja Services are working as expected, however while the providers restore service we advise users to switch to TOTP Authentication.

  2. monitoring Oct 20, 2025, 07:10 PM UTC

    Update: We continue to monitor multiple third party providers that continue to be impacted by the cloud service outage - SMS messaging is included. Ninja services are otherwise working as expected. We advise users to switch to TOTP to avoid SMS issues.

  3. monitoring Oct 20, 2025, 10:23 PM UTC

    Update: We continue to monitor multiple third party providers as they begin to see recovery from the major cloud service outage. Ninja Services are working as expected, however while the providers continue to fully restore service we advise SMS users to switch to TOTP authentication.

  4. resolved Oct 20, 2025, 11:40 PM UTC

    This incident has been resolved.