NinjaOne experienced a minor incident on October 22, 2025 affecting United States (US) and Europe (EU) and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
United States (US)Europe (EU)Australia (OC)Canada (CA)
Update timeline
- investigating Oct 22, 2025, 08:08 AM UTC
NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected]. Thank you for your patience.
- investigating Oct 22, 2025, 08:37 AM UTC
This issue is impacting OC region only.
- identified Oct 22, 2025, 08:46 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 22, 2025, 08:46 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 22, 2025, 09:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2025, 09:43 AM UTC
This incident has been resolved.