NinjaOne incident

Agent communication to backend service for some customers degraded.

Minor Resolved View vendor source →

NinjaOne experienced a minor incident on November 13, 2025 affecting United States (US), lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 07:46 PM UTC
Resolved
Nov 13, 2025, 09:26 PM UTC
Duration
1h 40m
Detected by Pingoru
Nov 13, 2025, 07:46 PM UTC

Affected components

United States (US)

Update timeline

  1. investigating Nov 13, 2025, 07:46 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 13, 2025, 08:16 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 13, 2025, 08:31 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 13, 2025, 08:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 13, 2025, 09:26 PM UTC

    This incident has been resolved.