Ngrok incident

Endpoints using traffic policies are erroneously hitting limits

Major Resolved View vendor source →

Ngrok experienced a major incident on September 8, 2026 affecting Dashboard (https://dashboard.ngrok.com), lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 07:01 PM UTC
Resolved
Sep 08, 2026, 08:26 PM UTC
Duration
1h 24m
Detected by Pingoru
Sep 08, 2026, 07:01 PM UTC

Affected components

Dashboard (https://dashboard.ngrok.com)

Update timeline

  1. investigating Sep 08, 2026, 07:01 PM UTC

    We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com

  2. investigating Sep 08, 2026, 07:29 PM UTC

    Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.

  3. investigating Sep 08, 2026, 07:30 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 08, 2026, 07:37 PM UTC

    A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.

  5. resolved Sep 08, 2026, 08:26 PM UTC

    This incident has been resolved.