Ngrok incident
Endpoints using traffic policies are erroneously hitting limits
Resolved after 1 hour 24 minutes, affecting Dashboard (https://dashboard.ngrok.com), on September 8, 2026.
A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.
Affected components
Update timeline
- investigating Sep 08, 2026, 07:01 PM UTC
We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com
- investigating Sep 08, 2026, 07:29 PM UTC
Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.
- investigating Sep 08, 2026, 07:30 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 08, 2026, 07:37 PM UTC
A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.
- resolved Sep 08, 2026, 08:26 PM UTC
This incident has been resolved.
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