Ngrok incident

SSO session validation errors on dashboard.ngrok.com

Ngrok experienced a minor incident on September 17, 2026 affecting Dashboard (https://dashboard.ngrok.com), lasting 5h 26m. The incident has been resolved; the full update timeline is below.

Started: Sep 17, 2026, 03:10 PM UTC
Resolved: Sep 17, 2026, 08:37 PM UTC
Duration: 5h 26m
Detected by Pingoru: Sep 17, 2026, 03:10 PM UTC

Affected components

Dashboard (https://dashboard.ngrok.com)

Update timeline

investigating Sep 17, 2026, 03:10 PM UTC

Users logging into dashboard.ngrok.com via SSO are encountering errors related to session validation.
monitoring Sep 17, 2026, 03:36 PM UTC

We've identified an individual host that was experiencing networking issues and removed it from our infrastructure.
resolved Sep 17, 2026, 08:37 PM UTC

This incident has been resolved.