Ngrok Outage History

Ngrok is up right now

Ngrok had 35 outages in the last 2 years totaling 229h 12m of downtime — averaging 1.4 incidents per month.

There were 35 Ngrok outages since September 26, 2024 totaling 229h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ngrok.com

Major September 8, 2026

Error when signing in via SSO

Detected by Pingoru
Sep 08, 2026, 08:05 PM UTC
Resolved
Sep 08, 2026, 09:48 PM UTC
Duration
1h 42m
Affected: Dashboard (https://dashboard.ngrok.com)
Timeline · 2 updates
  1. investigating Sep 08, 2026, 08:05 PM UTC

    Some users may encounter errors logging in to dashboard.ngrok.com via SSO. We are currently investigating.

  2. resolved Sep 08, 2026, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 8, 2026

Endpoints using traffic policies are erroneously hitting limits

Detected by Pingoru
Sep 08, 2026, 07:01 PM UTC
Resolved
Sep 08, 2026, 08:26 PM UTC
Duration
1h 24m
Affected: Dashboard (https://dashboard.ngrok.com)
Timeline · 5 updates
  1. investigating Sep 08, 2026, 07:01 PM UTC

    We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com

  2. investigating Sep 08, 2026, 07:29 PM UTC

    Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.

  3. investigating Sep 08, 2026, 07:30 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 08, 2026, 07:37 PM UTC

    A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.

  5. resolved Sep 08, 2026, 08:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 3, 2026

New accounts or newly created authtokens are not able to connect

Detected by Pingoru
Sep 03, 2026, 11:34 PM UTC
Resolved
Sep 04, 2026, 12:11 AM UTC
Duration
36m
Timeline · 3 updates
  1. investigating Sep 03, 2026, 11:34 PM UTC

    New accounts or newly created authtokens are not able to connect. Team is looking into the issue.

  2. monitoring Sep 04, 2026, 12:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 12:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 1, 2026

User invites disruption

Detected by Pingoru
Sep 01, 2026, 06:20 PM UTC
Resolved
Aug 28, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 01, 2026, 06:20 PM UTC

    Between August 28 and September 1, people invited to an ngrok account couldn't accept the invitation. The invitation link returned an error instead of signing the user in. An authentication change shipped on August 28 broke the URL that redeems an invitation. We moved redemption to login.ngrok.com, and invitations worked again from September 1 at 00:21 UTC. Users routed through Tokyo kept seeing the error until 14:15 UTC, when we cleared a stale routing config in that region. If an invitation still fails, ask the account owner to send a new one, or email [email protected].

Read the full incident report →

Minor June 18, 2026

Delays issuing certificates

Detected by Pingoru
Jun 18, 2026, 08:16 PM UTC
Resolved
Jun 19, 2026, 05:04 AM UTC
Duration
8h 48m
Affected: Certificates
Timeline · 3 updates
  1. identified Jun 18, 2026, 08:16 PM UTC

    Our certificate provider is experiencing an outage and you may experience a delay in seeing your certificate issued for domain in the system.

  2. monitoring Jun 19, 2026, 12:10 AM UTC

    System is stable and generating certificates - monitoring for changes upstream.

  3. resolved Jun 19, 2026, 05:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 15, 2026

SSO Login to the ngrok Dashboard is currently redirecting back to the login page

Detected by Pingoru
May 15, 2026, 12:49 AM UTC
Resolved
May 15, 2026, 01:13 AM UTC
Duration
23m
Affected: Dashboard (https://dashboard.ngrok.com)
Timeline · 3 updates
  1. identified May 15, 2026, 12:49 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 15, 2026, 01:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 15, 2026, 01:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 8, 2026

Delay in generating and renewing certificates for custom domains

Detected by Pingoru
May 08, 2026, 08:12 PM UTC
Resolved
May 08, 2026, 10:21 PM UTC
Duration
2h 8m
Affected: Certificates
Timeline · 3 updates
  1. investigating May 08, 2026, 08:12 PM UTC

    Our certificate provider has run into an issue and is currently pausing generation and renewal of certificates.

  2. monitoring May 08, 2026, 09:28 PM UTC

    Our provider has fixed their system.

  3. resolved May 08, 2026, 10:21 PM UTC

    This has been resolved

Read the full incident report →

Major April 28, 2026

Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.

Detected by Pingoru
Apr 28, 2026, 02:29 PM UTC
Resolved
Apr 28, 2026, 04:28 PM UTC
Duration
1h 59m
Affected: ngrok Agent and Libraries
Timeline · 5 updates
  1. investigating Apr 28, 2026, 02:29 PM UTC

    Users who have installed the ngrok agent via the Microsoft Store on Windows are seeing fatal panics on endpoint startup on the most recent agent version. Non Windows users and Windows users installing via other channels should not be impacted.

  2. identified Apr 28, 2026, 02:30 PM UTC

    The issue has been identified and the engineering team is working on the fix.

  3. identified Apr 28, 2026, 02:44 PM UTC

    We expect a new version of the agent that resolves this issue to be available within the next hour.

  4. monitoring Apr 28, 2026, 03:24 PM UTC

    Agent version 3.39.1 has been released to all channels. Once approved by Microsoft, the new build will be available via the Microsoft Store.

  5. resolved Apr 28, 2026, 04:28 PM UTC

    Agent version 3.39.1 is now available in the Microsoft Store.

Read the full incident report →

Minor March 6, 2026

Mac OS Agent Download is currently broken

Detected by Pingoru
Mar 06, 2026, 05:11 PM UTC
Resolved
Mar 06, 2026, 05:25 PM UTC
Duration
14m
Affected: ngrok.com
Timeline · 2 updates
  1. identified Mar 06, 2026, 05:11 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 06, 2026, 05:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 12, 2026

Slowness in Traffic Inspector Data Viewing

Detected by Pingoru
Jan 12, 2026, 05:01 PM UTC
Resolved
Jan 12, 2026, 07:04 PM UTC
Duration
2h 3m
Affected: Dashboard (https://dashboard.ngrok.com)
Timeline · 3 updates
  1. investigating Jan 12, 2026, 05:01 PM UTC

    We are currently investigating this issue.

  2. identified Jan 12, 2026, 05:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 12, 2026, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 26, 2025

Intermittent issue downloading the ngrok agent

Detected by Pingoru
Nov 26, 2025, 06:28 PM UTC
Resolved
Nov 26, 2025, 08:57 PM UTC
Duration
2h 28m
Affected: ngrok Agent and Libraries
Timeline · 4 updates
  1. identified Nov 26, 2025, 06:28 PM UTC

    We are seeing intermittent failures when attempting to download or upgrade the ngrok agent. We have identified the issue and working on a fix.

  2. monitoring Nov 26, 2025, 08:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 26, 2025, 08:44 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 26, 2025, 08:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 4, 2025

Connection issues with endpoints

Detected by Pingoru
Oct 04, 2025, 12:35 AM UTC
Resolved
Oct 04, 2025, 04:38 AM UTC
Duration
4h 2m
Affected: Region - EURegion - US
Timeline · 3 updates
  1. investigating Oct 04, 2025, 12:35 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 04, 2025, 01:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 04, 2025, 04:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 27, 2025

Errors on our billing and usage pages

Detected by Pingoru
Aug 27, 2025, 03:44 PM UTC
Resolved
Aug 27, 2025, 04:24 PM UTC
Duration
40m
Affected: Dashboard (https://dashboard.ngrok.com)
Timeline · 3 updates
  1. identified Aug 27, 2025, 03:44 PM UTC

    We have identified an issue with a third party vendor we use and are working on a fix.

  2. monitoring Aug 27, 2025, 04:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2025, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 13, 2025

Some customers are running into degraded tunnel starts in all regions

Detected by Pingoru
Aug 13, 2025, 10:04 PM UTC
Resolved
Aug 14, 2025, 12:48 AM UTC
Duration
2h 43m
Affected: Region - APRegion - AURegion - EURegion - INRegion - JPRegion - SARegion - USRegion - us-cal-1
Timeline · 5 updates
  1. investigating Aug 13, 2025, 10:04 PM UTC

    We are currently investigating this issue.

  2. identified Aug 13, 2025, 10:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 13, 2025, 10:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 14, 2025, 12:07 AM UTC

    This incident has been resolved.

  5. resolved Aug 14, 2025, 12:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 12, 2025

Agent connections in the SA region are receiving errors when starting

Detected by Pingoru
Aug 12, 2025, 03:20 PM UTC
Resolved
Aug 12, 2025, 01:00 AM UTC
Duration
—
Affected: Region - SA
Timeline · 3 updates
  1. investigating Aug 11, 2025, 11:52 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 12, 2025, 12:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 12, 2025, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 1, 2025

Older ngrok apt packages missing

Detected by Pingoru
Aug 01, 2025, 07:08 PM UTC
Resolved
Aug 01, 2025, 10:41 PM UTC
Duration
3h 33m
Affected: ngrok Agent and Libraries
Timeline · 3 updates
  1. investigating Aug 01, 2025, 07:08 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 01, 2025, 09:15 PM UTC

    Older apt releases have been restored and we are monitoring for any issues related to that.

  3. resolved Aug 01, 2025, 10:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 1, 2025

Traffic Inspector - New events are delayed

Detected by Pingoru
Aug 01, 2025, 06:25 PM UTC
Resolved
Aug 01, 2025, 06:44 PM UTC
Duration
18m
Affected: Events
Timeline · 3 updates
  1. investigating Aug 01, 2025, 06:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 01, 2025, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2025, 06:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 22, 2025

Error with certificates in ngrok

Detected by Pingoru
Jul 22, 2025, 05:03 PM UTC
Resolved
Jul 22, 2025, 06:40 PM UTC
Duration
1h 37m
Affected: Dashboard (https://dashboard.ngrok.com)API (https://api.ngrok.com)
Timeline · 5 updates
  1. investigating Jul 22, 2025, 05:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 22, 2025, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jul 22, 2025, 05:22 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 22, 2025, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 22, 2025, 07:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 16, 2025

ngrok web assets are down

Detected by Pingoru
Jul 16, 2025, 09:29 PM UTC
Resolved
Jul 17, 2025, 03:53 AM UTC
Duration
6h 24m
Affected: Dashboard (https://dashboard.ngrok.com)API (https://api.ngrok.com)ngrok.com
Timeline · 5 updates
  1. investigating Jul 16, 2025, 09:29 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 16, 2025, 09:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 16, 2025, 09:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 16, 2025, 09:38 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 17, 2025, 03:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 7, 2025

Agents are failing to start with an error message about dev domain

Detected by Pingoru
Jul 07, 2025, 08:48 PM UTC
Resolved
Jul 07, 2025, 09:29 PM UTC
Duration
40m
Affected: Region - APRegion - AURegion - EURegion - INRegion - JPRegion - SARegion - USRegion - us-cal-1
Timeline · 3 updates
  1. investigating Jul 07, 2025, 08:48 PM UTC

    We are currently investigating this issue.

  2. identified Jul 07, 2025, 09:00 PM UTC

    The issue has been indentified and only affects a very small number of accounts. A fix is being work on.

  3. resolved Jul 07, 2025, 09:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 23, 2025

New events not showing in traffic inspector for some accounts

Detected by Pingoru
Jun 23, 2025, 03:43 PM UTC
Resolved
Jun 26, 2025, 07:20 AM UTC
Duration
2d 15h
Affected: Events
Timeline · 3 updates
  1. investigating Jun 23, 2025, 03:43 PM UTC

    We are currently investigating this issue.

  2. identified Jun 24, 2025, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 26, 2025, 07:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2025

Traffic Inspector events in EU region not populating for some customers

Detected by Pingoru
May 29, 2025, 05:35 PM UTC
Resolved
Jun 01, 2025, 04:01 AM UTC
Duration
2d 10h
Affected: Events
Timeline · 3 updates
  1. investigating May 29, 2025, 05:35 PM UTC

    We are currently investigating this issue.

  2. monitoring May 30, 2025, 03:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 01, 2025, 04:01 AM UTC

    This issue has been resolved

Read the full incident report →

Minor April 24, 2025

Rate limit action causing connection issues

Detected by Pingoru
Apr 24, 2025, 06:35 PM UTC
Resolved
Apr 24, 2025, 08:23 PM UTC
Duration
1h 48m
Affected: Region - APRegion - AURegion - EURegion - INRegion - JPRegion - SARegion - USRegion - us-cal-1ngrok.com
Timeline · 3 updates
  1. identified Apr 24, 2025, 06:35 PM UTC

    Endpoints using the rate limit action are having connection issues due to a recent release. We are working on getting a fix out.

  2. monitoring Apr 24, 2025, 07:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2025, 08:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 15, 2025

Traffic Inspector and Events are delayed

Detected by Pingoru
Mar 15, 2025, 04:41 AM UTC
Resolved
Mar 16, 2025, 05:38 AM UTC
Duration
1d
Affected: Events
Timeline · 3 updates
  1. identified Mar 15, 2025, 04:41 AM UTC

    We have identified the issues and are working on a fix

  2. monitoring Mar 15, 2025, 05:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2025, 05:38 AM UTC

    This incident has been resolved.

Read the full incident report →