Ngrok had 37 outages in the last 2 years totaling 118h 13m of downtime — averaging 1.5 incidents per month.
There were 37 Ngrok outages since June 10, 2024 totaling 118h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We have identified the issue and are deploying a fix.
We have deployed the fix and are monitoring
We are continuing to monitor for any further issues.
This incident has been resolved.
We are tracking an issue that prevents new accounts from being created, existing accounts from being deleted and also results in failures to access the billing subscription page to view or manage an account's subscription. We are preparing a fix for deployment. No other services are known to be affected at this time.
A fix has been deployed which resolves the issue and restores all dashboard functionality. We are monitoring to ensure that the fix is correct.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The fix has been confirmed and the issue is now resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have a failure in our EU region that will impact a limited number of connections to that region.
We believe we have identified the underlying issue and are working on a fix
We have deployed a fix and are monitoring our systems
This incident has been resolved
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating intermittent issues with agents and endpoints connecting to some of our IPv6 addresses.
The underlying issue has been identified, and we are working on fix.
We have pushed out a fix and are monitoring
The incident has been resolved and connections are working as expected.
Agents are experiencing tunnel connection errors (3200) for a subset of users. We are investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
We have identified impacted accounts that were improperly suspended by our billing system not recognizing invoices as paid. We have worked to ensure that accounts are no longer suspended, and are working to reinstate their paid subscriptions, where applicable. If your paid subscription is missing, we will work to add it again. In the meantime, you can resubscribe with the following steps: 1. Log in to your ngrok account 2. Click on “Billing”on the bottom left 3. Resubscribe to your original plan Thank you for your patience.
We have identified and remediated the core issue impacting our billing system. All accounts impacted have the correct subscription plan enabled on their account, and will receive an email today. Thank you for your patience.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.