Nexthink incident

Nexthink Service Degradation: DEX score is not visible

Minor Resolved View vendor source →

Nexthink experienced a minor incident on July 10, 2025, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 07:03 AM UTC
Resolved
Jul 11, 2025, 07:59 AM UTC
Duration
1d
Detected by Pingoru
Jul 10, 2025, 07:03 AM UTC

Update timeline

  1. investigating Jul 10, 2025, 07:03 AM UTC

    We are aware of a degraded performance issue impacting the Experience Central product, causing the DEX score to be temporarily invisible for some users. Our engineering team is working diligently on fixing it. We thank you for your patience.

  2. investigating Jul 10, 2025, 08:36 AM UTC

    Our team is continuing to work on resolving the issue affecting the visibility of the DEX score. We are making steady progress and remain focused on restoring full functionality as soon as possible.

  3. monitoring Jul 10, 2025, 10:09 AM UTC

    The DEX Score visibility issue has been fixed and will be under monitoring for sometime. We appreciate and thank you for your patience.

  4. resolved Jul 11, 2025, 07:59 AM UTC

    We can confirm that the DEX Score visibility issue has been fully resolved. We appreciate your patience during this time.