NexHealth incident

Dentrix Ascend Sync Command failures at elevated rate, partial outage

Minor

Resolved after 30 minutes, affecting Synchronizer (Dentrix Ascend), on November 9, 2026.

monitoring Nov 09, 2026, 03:18 PM UTC

We implemented a fix and are currently monitoring the result.

Affected components

Synchronizer (Dentrix Ascend)

investigating Nov 09, 2026, 03:04 PM UTC

We are currently investigating this incident.
identified Nov 09, 2026, 03:06 PM UTC

We are continuing to work on a fix for this incident.
monitoring Nov 09, 2026, 03:18 PM UTC

We implemented a fix and are currently monitoring the result.
resolved Nov 09, 2026, 03:34 PM UTC

This incident has been resolved.

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