Nexcess incident

DDOS Attack on cloudhost-2878365.us-west-1.nxcli.net & cloudhost-2878037.us-west-1.nxcli.net

Nexcess experienced a minor incident on January 13, 2026 affecting us-west-1, lasting 22h 53m. The incident has been resolved; the full update timeline is below.

Started: Jan 13, 2026, 01:23 PM UTC
Resolved: Jan 14, 2026, 12:16 PM UTC
Duration: 22h 53m
Detected by Pingoru: Jan 13, 2026, 01:23 PM UTC

Affected components

us-west-1

Update timeline

investigating Jan 13, 2026, 01:23 PM UTC

We have been alerted to a DDoS attack targeting cloudhost-2878365.us-west-1.nxcli.net & cloudhost-2878037.us-west-1.nxcli.net. Our network engineers are engaged and we will update with further details regarding mitigation as soon as we are able. If you have any further questions or concerns, please feel free to reach out to us at [email protected] or call us at 866-639-2377, 313-279-0722 (international).
monitoring Jan 13, 2026, 03:09 PM UTC

The servers are back online and fully operational. Our Network and Support teams are continuing to monitor them to ensure stable performance. We’ll keep you updated with any new information.
resolved Jan 14, 2026, 12:16 PM UTC

This incident has been resolved.