Nexcess experienced a minor incident on January 27, 2026 affecting Customer Portal, lasting 7h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2026, 08:43 PM UTC
We are currently tracking a network degradation issue affecting the Chicago, IL area. Our upstream provider, Cloudflare, is working to resolve the matter. We are monitoring the situation closely and will provide updates as they become available. Cloudflare Status: https://www.cloudflarestatus.com/incidents/3xb30dhqfkw7 No components were marked as affected by this incident.
- investigating Jan 27, 2026, 08:59 PM UTC
Cloudflare is currently experiencing network degradation in the Chicago area. This is impacting some Nexcess services, including: Account Signups: Potential failures during registration. Provisioning: Delays in getting new orders online. Portal Tools: Intermittent errors when adjusting Cloudflare features. We apologize for the inconvenience. We are monitoring the situation closely and will provide updates as they become available. Cloudflare Status: https://www.cloudflarestatus.com/incidents/3xb30dhqfkw7
- identified Jan 27, 2026, 09:32 PM UTC
Cloudflare is currently experiencing network degradation in the Chicago area. This is impacting some Liquid Web services, including: Account Signups: Potential failures during registration. Provisioning: Delays in getting new orders online. Portal Tools: Intermittent errors when adjusting Cloudflare features. We apologize for the inconvenience. We are monitoring the situation closely and will provide updates as they become available. Cloudflare Status: https://www.cloudflarestatus.com/incidents/3xb30dhqfkw7
- resolved Jan 28, 2026, 04:34 AM UTC
This incident has been resolved.