NewStore incident
Service Degradation: In-store Orders Showing as “Pending”
NewStore experienced a minor incident on October 14, 2025 affecting Omnichannel Manager, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 14, 2025, 11:10 AM UTC
We have identified an issue where some in-store orders are displayed as "Pending." Engineering has identified the root cause related to a reindexing failure and is actively working on a fix. We are also working on identifying and fixing all orders affected. We will share additional information here as soon as it is available.
- monitoring Oct 14, 2025, 12:10 PM UTC
The issue causing some in-store orders to display as “Pending” has been fixed. We are currently working on correcting the affected orders so that they display correctly in NOM. We will continue to observe until all orders are fully updated and confirmed resolved.
- resolved Oct 14, 2025, 02:39 PM UTC
The issue causing some in-store orders to display as “Pending” has been resolved. All affected orders have been corrected, and the NOM now reflects accurate order statuses in real time. We apologize for any confusion this issue may have caused.