NewCropRX Outage History

NewCropRX is up right now

NewCropRX had 10 outages in the last 2 years totaling 139h 21m of downtime — averaging 0.4 incidents per month.

There were 10 NewCropRX outages since August 5, 2025 totaling 139h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.newcroprx.com

Notice December 3, 2025

Surescripts Level 2 Connectivity Incident In Progress

Detected by Pingoru
Dec 03, 2025, 07:56 PM UTC
Resolved
Dec 02, 2025, 12:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 03, 2025, 07:56 PM UTC

    Yesterday, Tuesday, December 2nd, Surescripts has encountered a HTTP communication failure with pharmacy mailboxing services. This may have caused some prescriptions to queue, fax, or fail. Your providers may have seen this message: Error sending message to mailbox service - Http Communication Problem: Mailbox message was not accepted by mailbox service This was resolved the same day, 12/2/25 at 4:55 PM eastern. Recommended Actions: Non-Controlled substances were attempted to be faxed to the pharmacy. Any failed message should be resent. Any questions, please reach out to Ensora ERX Support. Thank you.

Read the full incident report →

Minor October 24, 2025

IDme MFA Issue With Registration and EPCS Transmission

Detected by Pingoru
Oct 24, 2025, 02:38 PM UTC
Resolved
Oct 27, 2025, 06:31 PM UTC
Duration
3d 3h
Affected: EPCS RegistrationEPCS Prescribing
Timeline · 7 updates
  1. investigating Oct 24, 2025, 02:38 PM UTC

    Some providers are seeing issues when finalizing or signing EPCS scripts with ID.me MFA. Users are entering their One-Time Passcode from the app but the button remains greyed out. Not all ID.me prescribers are impacted. Our engineering team is investigating and we will update by 12:30PM EST. We appreciate your patience.

  2. investigating Oct 24, 2025, 04:38 PM UTC

    Our engineers are continuing to investigate this and are attempting to reproduce this behavior of the transmission button being greyed out for ID.me users sending controlled substances. Our teams are triaging this with utmost priority. Not all providers using ID.me are impacted. We appreciate your patience and will have an update by 3 PM eastern.

  3. investigating Oct 24, 2025, 07:01 PM UTC

    Our engineers are actively working to identify and reproduce the behavior causing the transmission button to appear greyed out for some ID.me users sending controlled substances. We understand how disruptive this issue can be. The issue does not affect all ID.me providers. This is being handled with the highest priority. We’ll share an update by 5 PM Eastern. Thank you for your continued patience.

  4. identified Oct 24, 2025, 09:02 PM UTC

    Our engineering team has identified the issue regarding ID.me MFA signing for EPCS transmission and is working on a code fix that will be implemented as soon as it is tested and ready. We do not presently have a firm ETA on this resolution, but will be providing status updates throughout the weekend. We understand the inconvenience this causes and appreciate your patience as our teams work diligently to address this matter.

  5. identified Oct 25, 2025, 07:43 PM UTC

    As of yesterday afternoon, our engineering team was able to reproduce the issue with ID.me MFA signing for EPCS medications. They are working on a code fix to be rolled out as soon as it is tested and ready. We don’t yet have a firm ETA for resolution, but our teams are actively working on it and will continue to share updates. We know this situation is inconvenient and truly appreciate your patience and understanding.

  6. monitoring Oct 25, 2025, 09:08 PM UTC

    Our engineering team has deployed a hotfix to production for ID.me MFA signing for EPCS medications. Providers should now be able to select setup, enter their one-time passcode, and click "sign & transmit" as expected. Please have your providers confirm they are able to transmit EPCS via ID.me. If they continue to see any issues, please contact support. Thank you for your patience.

  7. resolved Oct 27, 2025, 06:31 PM UTC

    We have received confirmation from several clients that MFA signing via ID.me has resumed working as expected. This matter is resolved. We appreciate your patience.

Read the full incident report →

Notice October 22, 2025

Latency Issues & Timeout Errors

Detected by Pingoru
Oct 22, 2025, 05:17 PM UTC
Resolved
Oct 22, 2025, 07:08 PM UTC
Duration
1h 51m
Affected: Ensora eRx v2
Timeline · 2 updates
  1. identified Oct 22, 2025, 05:17 PM UTC

    A limited number of users are experiencing delays and latency. We are treating this as an urgent priority. If you have any questions, please reach out to our Support team. Surescripts Drug History issues should be resolved. Please have providers reattempt.

  2. resolved Oct 22, 2025, 07:08 PM UTC

    Providers should no longer experience latency or connectivity issues within eRx or while prescribing. Earlier this week, our processing queues were backlogged due to Monday’s Amazon Web Services outage. Our engineering team has since expedited this traffic, and all queues have fully caught up. Please let us know if you encounter any remaining issues by contacting support. Thank you for your patience.

Read the full incident report →

Major October 21, 2025

Users Unable to MFA for EPCS

Detected by Pingoru
Oct 21, 2025, 01:04 PM UTC
Resolved
Oct 22, 2025, 01:37 AM UTC
Duration
12h 32m
Affected: EPCS RegistrationEPCS RegistrationEPCS PrescribingEPCS PrescribingSurescripts Services
Timeline · 5 updates
  1. investigating Oct 21, 2025, 01:04 PM UTC

    We are receiving reports of prescribers having issues with multi-factor authentication when signing for EPCS. Please have providers try another device or browser, clear cache and cookies for all time, and resync their MFA device(s) via Authy or ID.me by going to Admin → EPCS Device Management. If issues persist, please contact support.

  2. investigating Oct 21, 2025, 04:40 PM UTC

    We have received confirmation that clearing cache and cookies works to resolve issues with Surescripts Drug History. We are still triaging errors with Authy Push Notifications and One-time Passcodes. We have been told that providers can use their hardware token as a workaround in the meantime. We appreciate your patience as we continue to troubleshoot this.

  3. investigating Oct 21, 2025, 08:30 PM UTC

    Exostar is experiencing issues with provider pass and is working with their technology partners to resolve this. Please use the hardware token as a work around. Please go to http://status.exostar.com for hourly updates on this. Please have your providers who are having issues with Surescripts Drug History clear their cache and cookies for all time as that should resolve this issue.

  4. monitoring Oct 21, 2025, 09:50 PM UTC

    Exostar has implemented a fix for the Authy/One-Time Passcode issues and providers should be able to send narcotics once again. Please test and confirm and reach out to support if you continue to see issues. Some users have reported improvement after clearing their cache and cookies for all time and have seen improved/normal load times. Some users are still seeing Error 504 Gateway Timeout Issues when calling Surescripts Drug History and we continue to triage this. Please reach out to Support if you continue to see issues.

  5. resolved Oct 22, 2025, 01:37 AM UTC

    Exostar has resolved the issue with Authy One-Time Passcodes and Ensora ERX has taken steps to improve system stability. Please have providers reattempt to transmit EPCS medications or access drug history. If providers are still seeing any issues, please contact support.

Read the full incident report →

Major October 20, 2025

AWS Issues Impacting ERX

Detected by Pingoru
Oct 20, 2025, 01:43 PM UTC
Resolved
Oct 21, 2025, 01:20 AM UTC
Duration
11h 36m
Affected: Ensora eRx v2NewCropRX - v1Ensora eRx web service APIsEnsora eRx - Clinical Messaging
Timeline · 4 updates
  1. identified Oct 20, 2025, 01:43 PM UTC

    We’re currently experiencing service disruptions due to a widespread outage affecting Amazon Web Services (AWS), which powers key components of our platform. Our team is actively monitoring the situation and staying closely aligned with AWS as they work toward resolution.

  2. identified Oct 20, 2025, 04:10 PM UTC

    Amazon is continuing to troubleshoot this matter and has narrowed down the source of the AWS connectivity issues users are experiencing worldwide with multiple platforms and services. Several third party vendors Ensora ERX integrates with have been impacted, and we are seeing sporadic issues with connectivity, controlled substance signing, calling drug history, etc. We are continuing to monitor the situation and will continue to keep you updated as information comes available from AWS. You can also bookmark the AWS status page: https://health.aws.amazon.com/health/status They are making attempts to mitigate the impact and are working towards a resolution presently. We appreciate your diligence and patience, and we will be in touch.

  3. identified Oct 20, 2025, 10:23 PM UTC

    Amazon Web Services continue to troubleshoot this matter and have made some improvements throughout the day. Several vendors are still impacted and you may continue to see issues with eligibility checks, MFA signing for controlled substances, load times and latency. This can result in issues with registration, transmission, and records retrieval. You can learn more at their status page here: https://health.aws.amazon.com/health/status We will continue to monitor the AWS status page and provide updates here as they come available. We will provide an update tomorrow morning if not before. We appreciate your patience.

  4. resolved Oct 21, 2025, 01:20 AM UTC

    AWS has indicated that the issue has been resolved and service should now be restored fully. Please contact support should issues persist. Thank you for your patience.

Read the full incident report →

Notice October 15, 2025

Phone System Outage

Detected by Pingoru
Oct 15, 2025, 07:08 PM UTC
Resolved
Oct 16, 2025, 12:12 PM UTC
Duration
17h 4m
Timeline · 2 updates
  1. investigating Oct 15, 2025, 07:08 PM UTC

    The third-party application that Ensora Health uses for our phone system is currently experiencing a nationwide outage. We are not able to take calls at this time. Please contact Customer Support through email or chat. We will let you know as soon as phones are operational again. Thank you. In the meantime, please don’t hesitate to contact our team by emailing or reaching out to us via chat we’re here and ready to assist while phone support is being restored.

  2. resolved Oct 16, 2025, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 9, 2025

Latency Issues

Detected by Pingoru
Oct 09, 2025, 01:33 PM UTC
Resolved
Oct 09, 2025, 03:18 PM UTC
Duration
1h 44m
Affected: Ensora eRx v2
Timeline · 3 updates
  1. investigating Oct 09, 2025, 01:33 PM UTC

    Managed users are experiencing delayed load times or receiving an error 504 Gateway Time-out error when trying to access ERX. We are working diligently to resolve this as quickly as possible.

  2. monitoring Oct 09, 2025, 02:20 PM UTC

    We identified a store procedure that was causing a delay in load times. We have addressed and corrected this item and load times have resumed normal. Thank you for your patience.

  3. resolved Oct 09, 2025, 03:18 PM UTC

    We have confirmed through testing and client reports that this issue is resolved. Users should no longer see delayed load times or 504 Gateway Timeout errors. Thank you again for your patience and have a great day.

Read the full incident report →

Critical October 8, 2025

ID.me EPCS Registration & Signing

Detected by Pingoru
Oct 08, 2025, 09:21 PM UTC
Resolved
Oct 08, 2025, 09:59 PM UTC
Duration
38m
Affected: EPCS RegistrationEPCS Prescribing
Timeline · 3 updates
  1. investigating Oct 08, 2025, 09:21 PM UTC

    ID.me has identified and is investigating an issue with multifactor authentication and account access. You can learn more here: https://status.id.me/

  2. monitoring Oct 08, 2025, 09:37 PM UTC

    ID.me has implemented a fix; ERX Support has been able to test and confirm that MFA is working as expected. We are optimistic that ID.me has resolved this matter and will continue to monitor. See their status page: https://status.id.me/

  3. resolved Oct 08, 2025, 09:59 PM UTC

    ID.me has confirmed that this issue has been resolved and multifactor authentication is working as expected for EPCS registration and digital signing of controlled prescriptions. Please reach out to support if you have any further questions. Thank you.

Read the full incident report →

Notice September 19, 2025

Ensora eRx system update

Detected by Pingoru
Sep 19, 2025, 01:53 AM UTC
Resolved
Sep 19, 2025, 02:49 PM UTC
Duration
12h 55m
Affected: Ensora eRx v2NewCropRX - v1Ensora eRx web service APIsEnsora eRx - Clinical Messaging
Timeline · 2 updates
  1. investigating Sep 19, 2025, 01:53 AM UTC

    We are updating the system with the latest software.

  2. resolved Sep 19, 2025, 02:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 5, 2025

Phone Outage

Detected by Pingoru
Aug 05, 2025, 05:06 PM UTC
Resolved
Aug 05, 2025, 10:11 PM UTC
Duration
5h 4m
Timeline · 2 updates
  1. investigating Aug 05, 2025, 05:06 PM UTC

    Ensora Health is currently experiencing a phone system outage. To reach support, please contact us via email or via our Support Portal.

  2. resolved Aug 05, 2025, 10:11 PM UTC

    Our phone vendor has confirmed that service has been restored. Thank you for your patience.

Read the full incident report →