NewCropRX experienced a notice incident on October 22, 2025 affecting Ensora eRx v2, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 22, 2025, 05:17 PM UTC
A limited number of users are experiencing delays and latency. We are treating this as an urgent priority. If you have any questions, please reach out to our Support team. Surescripts Drug History issues should be resolved. Please have providers reattempt.
- resolved Oct 22, 2025, 07:08 PM UTC
Providers should no longer experience latency or connectivity issues within eRx or while prescribing. Earlier this week, our processing queues were backlogged due to Monday’s Amazon Web Services outage. Our engineering team has since expedited this traffic, and all queues have fully caught up. Please let us know if you encounter any remaining issues by contacting support. Thank you for your patience.