NewCropRX incident

IDme MFA Issue With Registration and EPCS Transmission

Minor Resolved View vendor source →

NewCropRX experienced a minor incident on October 24, 2025 affecting EPCS Registration and EPCS Prescribing, lasting 3d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 02:38 PM UTC
Resolved
Oct 27, 2025, 06:31 PM UTC
Duration
3d 3h
Detected by Pingoru
Oct 24, 2025, 02:38 PM UTC

Affected components

EPCS RegistrationEPCS Prescribing

Update timeline

  1. investigating Oct 24, 2025, 02:38 PM UTC

    Some providers are seeing issues when finalizing or signing EPCS scripts with ID.me MFA. Users are entering their One-Time Passcode from the app but the button remains greyed out. Not all ID.me prescribers are impacted. Our engineering team is investigating and we will update by 12:30PM EST. We appreciate your patience.

  2. investigating Oct 24, 2025, 04:38 PM UTC

    Our engineers are continuing to investigate this and are attempting to reproduce this behavior of the transmission button being greyed out for ID.me users sending controlled substances. Our teams are triaging this with utmost priority. Not all providers using ID.me are impacted. We appreciate your patience and will have an update by 3 PM eastern.

  3. investigating Oct 24, 2025, 07:01 PM UTC

    Our engineers are actively working to identify and reproduce the behavior causing the transmission button to appear greyed out for some ID.me users sending controlled substances. We understand how disruptive this issue can be. The issue does not affect all ID.me providers. This is being handled with the highest priority. We’ll share an update by 5 PM Eastern. Thank you for your continued patience.

  4. identified Oct 24, 2025, 09:02 PM UTC

    Our engineering team has identified the issue regarding ID.me MFA signing for EPCS transmission and is working on a code fix that will be implemented as soon as it is tested and ready. We do not presently have a firm ETA on this resolution, but will be providing status updates throughout the weekend. We understand the inconvenience this causes and appreciate your patience as our teams work diligently to address this matter.

  5. identified Oct 25, 2025, 07:43 PM UTC

    As of yesterday afternoon, our engineering team was able to reproduce the issue with ID.me MFA signing for EPCS medications. They are working on a code fix to be rolled out as soon as it is tested and ready. We don’t yet have a firm ETA for resolution, but our teams are actively working on it and will continue to share updates. We know this situation is inconvenient and truly appreciate your patience and understanding.

  6. monitoring Oct 25, 2025, 09:08 PM UTC

    Our engineering team has deployed a hotfix to production for ID.me MFA signing for EPCS medications. Providers should now be able to select setup, enter their one-time passcode, and click "sign & transmit" as expected. Please have your providers confirm they are able to transmit EPCS via ID.me. If they continue to see any issues, please contact support. Thank you for your patience.

  7. resolved Oct 27, 2025, 06:31 PM UTC

    We have received confirmation from several clients that MFA signing via ID.me has resumed working as expected. This matter is resolved. We appreciate your patience.