NewCropRX experienced a critical incident on October 9, 2025 affecting Ensora eRx v2, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 01:33 PM UTC
Managed users are experiencing delayed load times or receiving an error 504 Gateway Time-out error when trying to access ERX. We are working diligently to resolve this as quickly as possible.
- monitoring Oct 09, 2025, 02:20 PM UTC
We identified a store procedure that was causing a delay in load times. We have addressed and corrected this item and load times have resumed normal. Thank you for your patience.
- resolved Oct 09, 2025, 03:18 PM UTC
We have confirmed through testing and client reports that this issue is resolved. Users should no longer see delayed load times or 504 Gateway Timeout errors. Thank you again for your patience and have a great day.