NewCropRX experienced a major incident on October 20, 2025 affecting Ensora eRx v2 and NewCropRX - v1 and 1 more component, lasting 11h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 01:43 PM UTC
We’re currently experiencing service disruptions due to a widespread outage affecting Amazon Web Services (AWS), which powers key components of our platform. Our team is actively monitoring the situation and staying closely aligned with AWS as they work toward resolution.
- identified Oct 20, 2025, 04:10 PM UTC
Amazon is continuing to troubleshoot this matter and has narrowed down the source of the AWS connectivity issues users are experiencing worldwide with multiple platforms and services. Several third party vendors Ensora ERX integrates with have been impacted, and we are seeing sporadic issues with connectivity, controlled substance signing, calling drug history, etc. We are continuing to monitor the situation and will continue to keep you updated as information comes available from AWS. You can also bookmark the AWS status page: https://health.aws.amazon.com/health/status They are making attempts to mitigate the impact and are working towards a resolution presently. We appreciate your diligence and patience, and we will be in touch.
- identified Oct 20, 2025, 10:23 PM UTC
Amazon Web Services continue to troubleshoot this matter and have made some improvements throughout the day. Several vendors are still impacted and you may continue to see issues with eligibility checks, MFA signing for controlled substances, load times and latency. This can result in issues with registration, transmission, and records retrieval. You can learn more at their status page here: https://health.aws.amazon.com/health/status We will continue to monitor the AWS status page and provide updates here as they come available. We will provide an update tomorrow morning if not before. We appreciate your patience.
- resolved Oct 21, 2025, 01:20 AM UTC
AWS has indicated that the issue has been resolved and service should now be restored fully. Please contact support should issues persist. Thank you for your patience.