Resolved after 45 minutes, affecting APM Agent : Europe and Browser Agent : Europe and 1 more, on March 18, 2025.
Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Affected components
Update timeline
- investigating Mar 18, 2025, 06:50 PM UTC
We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
- monitoring Mar 18, 2025, 06:55 PM UTC
We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
- investigating Mar 18, 2025, 06:57 PM UTC
We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
- investigating Mar 18, 2025, 06:58 PM UTC
We are continuing to investigate this issue.
- identified Mar 18, 2025, 07:05 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 18, 2025, 07:36 PM UTC
Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
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