NetSuite incident

NetSuite Application UI and SuiteTalk | US Phoenix

NetSuite experienced a major incident on April 24, 2026 affecting US Phoenix 1 and US Phoenix 1 and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started: Apr 24, 2026, 03:45 AM UTC
Resolved: Apr 24, 2026, 03:56 AM UTC
Duration: 11m
Detected by Pingoru: Apr 24, 2026, 03:45 AM UTC

Affected components

US Phoenix 1US Phoenix 1US Phoenix 2US Phoenix 2US Phoenix 3US Phoenix 3US Phoenix 4US Phoenix 4US Phoenix 5US Phoenix 5

Update timeline

investigating Apr 24, 2026, 03:45 AM UTC

We're investigating an issue affecting the NetSuite Application UI and SuiteTalk in US Phoenix. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
resolved Apr 24, 2026, 03:56 AM UTC

We have resolved the issue affecting NetSuite Application UI and SuiteTalk in US Phoenix. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI and SuiteTalk. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-04-24T03:36:42.442000+00:00 End Time: 2026-04-24T03:52:28.230000+00:00