Netskope incident

Service Impact to BOM1, BOM2, CCU1, DEL1, DEL2, HYD1, MAA1, MAA2 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on June 26, 2026 affecting BOM1 — Mumbai, India and BOM2 — Mumbai, India and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 10:40 AM UTC
Resolved
Jan 01, 1, 12:00 AM UTC
Duration
—
Detected by Pingoru
Jun 26, 2026, 10:40 AM UTC

Affected components

BOM1 — Mumbai, IndiaBOM2 — Mumbai, IndiaCCU1 — Kolkata, IndiaDEL1 — Delhi, IndiaDEL2 — Delhi, IndiaHYD1 — Hyderabad, IndiaMAA1 — Chennai, IndiaMAA2 — Chennai, India

Update timeline

  1. investigating Jun 26, 2026, 10:40 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 26, 2026, 10:40 AM UTC

    We are investigating a service impacting incident at the BOM1, BOM2, CCU1, DEL1, DEL2, HYD1, MAA1, MAA2 datacenter(s) for the following service(s) GRE, IPSEC, NPA Gateway, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

  3. resolved Jun 26, 2026, 12:12 PM UTC

    Netskope identified a network issue impacting a major carrier partner utilized across our India Points of Presence (PoPs). Performance has since stabilized, and services are recovering. We are currently engaged with the vendor to conduct a thorough root cause investigation while our team continues to monitor the platform closely.

  4. monitoring Jun 26, 2026, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results.