Netskope experienced a major incident on June 26, 2026 affecting SIN2 — Singapore, Singapore and SJC1 — San Jose, United States, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2026, 06:18 AM UTC
We are currently investigating this issue.
- resolved Jun 26, 2026, 06:18 AM UTC
We are investigating a service impacting incident at the SIN2, SJC1 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jun 26, 2026, 07:02 AM UTC
During the investigation, Netskope determined that the issue was not limited to the SIN2 and SJC1 Management Planes. The root cause was identified as latency and packet loss on Airtel network paths, resulting in degraded connectivity between users in India and the affected Management Planes.