Netskope experienced a major incident on December 12, 2025, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 12, 2025, 11:05 AM UTC
We are currently investigating this issue.
- resolved Dec 12, 2025, 11:05 AM UTC
We are investigating a service impacting incident at the All MPs datacenter(s) for the following service(s) Role based access (RBAC) in Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Dec 12, 2025, 12:16 PM UTC
Netskope continues to investigate the issue.
- resolved Dec 12, 2025, 12:41 PM UTC
Netskope has identified the root cause and is actively implementing a mitigation.
- resolved Dec 12, 2025, 01:50 PM UTC
The incident has been resolved