Netskope experienced a critical incident on December 14, 2025 affecting SV5 — San Jose, United States, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 14, 2025, 01:20 AM UTC
We are currently investigating this issue.
- resolved Dec 14, 2025, 01:20 AM UTC
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) CASB API Data Protection, Cloud Security Posture Management, Core Services, Incident Management System, Management Console WebUI, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Dec 14, 2025, 02:22 AM UTC
Netskope has identified the root cause and is currently working on a fix to mitigate the impact.
- resolved Dec 14, 2025, 03:34 AM UTC
Netskope has started implementing the fix in a phased manner and is monitoring the impact closely. We will provide the next update at approximately 5:30 UTC.
- resolved Dec 14, 2025, 04:45 AM UTC
The incident has been resolved