Netskope experienced a critical incident on January 13, 2026 affecting SIN2 — Singapore, Singapore, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
SIN2 — Singapore, Singapore
Update timeline
- investigating Jan 13, 2026, 12:10 AM UTC
We are currently investigating this issue.
- resolved Jan 13, 2026, 12:10 AM UTC
We are investigating a service impacting incident at the SIN2 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Jan 13, 2026, 01:47 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jan 13, 2026, 02:00 AM UTC
The incident has been resolved