Netskope experienced a critical incident on February 8, 2026 affecting SJC1 — San Jose, United States, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 08, 2026, 11:23 AM UTC
We are currently investigating this issue.
- resolved Feb 08, 2026, 11:23 AM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Core Services, Event Logging, Incident Management System, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Feb 08, 2026, 12:30 PM UTC
Netskope continues its active investigation into the issue in the SJC1 data center.
- resolved Feb 08, 2026, 01:24 PM UTC
Netskope continues to work on the recovery of the affected service nodes.
- resolved Feb 08, 2026, 02:20 PM UTC
Netskope continues to implement the mitigation strategy with multiple service nodes successfully recovered at this time.
- resolved Feb 08, 2026, 03:20 PM UTC
Netskope is making progress on the mitigation effort. Services are being restored.
- resolved Feb 08, 2026, 03:56 PM UTC
Services are returning to normal operations as the Netskope continues working towards full mitigation. An ETA on complete mitigation is pending.
- resolved Feb 08, 2026, 05:51 PM UTC
The incident has been resolved