Service Impact to SJC1 Data Center.

Update timeline

1. investigating Feb 08, 2026, 11:23 AM UTC

   We are currently investigating this issue.

2. resolved Feb 08, 2026, 11:23 AM UTC

   We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Core Services, Event Logging, Incident Management System, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

3. resolved Feb 08, 2026, 12:30 PM UTC

   Netskope continues its active investigation into the issue in the SJC1 data center.

4. resolved Feb 08, 2026, 01:24 PM UTC

   Netskope continues to work on the recovery of the affected service nodes.

5. resolved Feb 08, 2026, 02:20 PM UTC

   Netskope continues to implement the mitigation strategy with multiple service nodes successfully recovered at this time.

6. resolved Feb 08, 2026, 03:20 PM UTC

   Netskope is making progress on the mitigation effort. Services are being restored.

7. resolved Feb 08, 2026, 03:56 PM UTC

   Services are returning to normal operations as the Netskope continues working towards full mitigation. An ETA on complete mitigation is pending.

8. resolved Feb 08, 2026, 05:51 PM UTC

   The incident has been resolved