Netskope experienced a major incident on March 27, 2026, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 27, 2026, 05:03 AM UTC
We are currently investigating this issue.
- resolved Mar 27, 2026, 05:03 AM UTC
We are investigating a service impacting incident for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Mar 27, 2026, 06:53 AM UTC
Netskope has identified the root cause of the issue and currently devising a mitigation strategy to mitigate the impact.
- resolved Mar 27, 2026, 07:40 AM UTC
Mitigation steps have been successfully implemented on the MEL2 MP, and we have verified that the issue is resolved at that location. Netskope is now proceeding with these steps across all remaining MPs. A follow-up update will be provided at 8:45 AM UTC.
- resolved Mar 27, 2026, 08:07 AM UTC
The incident has been resolved
- resolved Mar 27, 2026, 08:07 AM UTC
Mitigation steps have been successfully completed across all MPs. Final verification confirms that the issue is fully resolved and all systems are performing as expected. This incident is now resolved.