Netskope experienced a critical incident on March 30, 2026 affecting ICN1 — Incheon, South Korea, lasting 11h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2026, 04:00 AM UTC
We are currently investigating this issue.
- resolved Mar 30, 2026, 04:00 AM UTC
We are investigating a service impacting incident at the ICN1 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Mar 30, 2026, 04:26 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Mar 30, 2026, 05:49 AM UTC
Netskope has identified the root cause of the issue and is currently developing a comprehensive remediation plan to ensure a full resolution.
- resolved Mar 30, 2026, 06:46 AM UTC
Netskope has engaged the relevant transit partners for ICN1 to expedite a resolution. We are closely monitoring the restoration efforts.
- resolved Mar 30, 2026, 07:53 AM UTC
We continue to work toward a resolution in coordination with our transit partners. Our next scheduled update will be shared at 12:00 PM UTC.
- resolved Mar 30, 2026, 12:00 PM UTC
Netskope is continuing to work toward resolving the issue in coordination with its transit partners. The next update will be provided at 18:00 UTC.
- resolved Mar 30, 2026, 03:10 PM UTC
The incident has been resolved
- resolved Mar 30, 2026, 03:10 PM UTC
Netskope has confirmed that the issue has been resolved by the carrier partner. Following validation, the PoP ICN1 has been successfully reinstated into the NewEdge traffic management system.